Apprentice Sales and Lettings Negotiator NOCK DEIGHTON (1831) LTD

Level up your skills through our Customer Service Specialist apprenticeship! Provide a high level of service in line with The Nock Deighton Way, whilst providing support to the day to day running of the estate agency office.

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Closing date: 03 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Mondays to Fridays between 9:00am and 5:00pm and potentially 1 in 2 Saturdays between 9:00am and 1:00pm.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The successful applicant will be accountable for the following in their job role:

  • Maintain a professional and welcoming approach when dealing with clients/customers and members of the public, ensuring all visitors are greeted promptly on arrival
  • Promote a positive company image by keeping a neat, clean and tidy working environment
  • Ensure telephone calls are answered promptly within three rings
  • Ensure that you provide a high standard of clerical and administrative support
  • Manage the booking and cancelling of appointments using either the appointment book/computerised appointment system
  • Use a variety of software packages to produce correspondence and documents producing E-Mail and Word Documents, along with accessing our database via our CRM system
  • Ensure all office equipment is in good working order at all times
  • Understand and adhere to the company and department standards, policies and procedures
  • Comply with all company policies, rules and procedures at all times
  • Maintain confidentiality regarding the company’s business/employees/clients/customers/visitors
  • Undertake any additional duties as required in order to keep the offices’ operations run smoothly

The training you will be getting

You will be completing the Level 3 Customer Service Specialist Apprenticeship Standard with SBC Training, Shrewsbury. 

The Customer Service Specialist apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme is delivered using a blend of online, anytime learning and expert-led classroom training covering core topics.

What to expect at the end of your apprenticeship

A potential for full-time employment at the conclusion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Team working


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Mathematics (Grade 4/C) Desired

About the employer

We are professional Shropshire and Worcestershire Estate Agents, with true expertise in residential sales & lettings.







WV16 4QN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Colin Preece

01743 454810

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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