ICT HELPDESK APPRENTICE LEE & THOMPSON LLP

This role provides Helpdesk support to the firm plus administrative assistance to the IT Department and requires an enthusiastic individual with a passion for IT.

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Closing date: 03 Jun 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    9.00am - 5.00pm, Monday to Friday.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    04 Jun 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000248861

  • Positions

    1 available

What you will do in your working day

  • Answering IT Helpdesk issues reported by phone/email ensuring all support requests are logged within SysAid ticketing system
  • Assisting and managing IT requests and problems from staff through the IT Helpdesk
  • Providing support in person to staff within the office
  • Providing telephone and email support to staff working remotely.
  • Assisting in maintaining and updating IT hardware Inventory
  • Maintaining our high standards particularly regarding user communications and response times
  • Escalating issues as and when necessary to others in the IT Department
  • Resolving hardware and software issues on user software used by the firm (see list below of current software)
  • Upgrading existing hardware and software which will include lifting and carrying boxes of supplies and/or equipment.
  • Creating ownCloud links and USB drives as requested
  • Assisting with current IT projects – there are a number of potential significant system upgrades in the pipeline and this role will be part of the IT project team supporting these
  • Building and configuring user PCs (including hardware upgrades), on-going maintenance of user PCs and IT Equipment including involvement with scanner/printers
  • Removal and archiving of closed client matter folders
  • Printers troubleshooting

Other Duties:

  • Assisting Facilities/Maintenance with staff moves including moving PCs, phones etc and associated patching (this may necessitate out of office hours/weekend working reflected in overtime)
  • Assisting Facilities in the absence of the Facilities/Maintenance Operative
  • Any other ad hoc tasks as requested by the IT Team

The training you will be getting

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT
    Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

What to expect at the end of your apprenticeship

  • Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent Math and English (Grade C/4) Essential

About the employer

It’s not just the high quality or breadth of our legal advice that sets us apart. It’s our team’s ability to merge this expertise with a rigorous understanding of the industries our clients operate in and the ability to attend to the distinct personal, professional, commercial and financial interests of every individual. We’ve always adhered to this approach. And as a result, our lawyers are exemplary: exceptionally knowledgeable and attuned to the realities of our clients’ lives and businesses – attributes that make them highly valued and trusted advisors.

Employer

LEE & THOMPSON LLP

Address

80 Charlotte Street

London

W1T 4DF

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Training

Training provider

JUST IT TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

hello@justit.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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