Customer Service Apprentice WALSAVE CREDIT UNION LIMITED

Customer Service Apprentice required to be responsible for front line counter service in carrying out the business with members; implementing the accounts system including updating the cash controls and inputting onto a computerised system. Also providing various administrative support to the credit union systems.

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Closing date: 13 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    8.30am - 4.00pm, Monday- Friday. Will be required to work every other Saturday, 9.00am-1.00pm. You will have half a day off the following week.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    08 Aug 2024

  • Date posted

    03 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main purpose of the job role:

  • Assist with up-keeping of day to day processing of members financial transactions and records
  • Produce and distribute statements, membership cards and other forms and documents to members as requested
  • Assist with the marketing and promotion of Walsave Credit Union and its services to their target audience
  • Assist in the upkeep of accurate and reliable manual/electronic filing systems

Major duties and responsibilities:

  • Handle account enquiries and provide information for lending enquiries
  • Produce and distribute statements, membership cards and other forms of documents to members as requested
  • To ensure that office records are kept up to date and requests are passed promptly to the appropriate representatives, volunteers, team, staff or management committee member
  • To assist with the marketing and promotion of Walsave Credit Union and its services to their target audience
  • To assist with the development of new products and services together with any strategies to encourage and support the growth of membership and the provision of services and products to members and potential members
  • To provide counter services to members and visitors with the provision of a range of financial services
  • To assist in the upkeep of a accurate and reliable manual/electronic filling system

The training you will be getting

This is an 18-month Level 3 Customer Service Apprenticeship. You will be required to attend Elite Centre for Manufacturing Skills, University of Wolverhampton, Springfield Campus, Grimstone Street, Wolverhampton, WV10 0JP, 2 days per week over a 5-week period as part of the apprenticeship delivery.

You will also have monthly assessor visits to see you at the company.

Level 3 Customer Service qualifcation upon successful completion of the apprenticeship.

What to expect at the end of your apprenticeship

  • Upon successful completion of the apprenticeship there will be potential to have a full time position within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

Candidate must have IT knowledge.

About the employer

Walsave Credit Union has been operating within the Walsall area since 1996 so over the years our members have had the benefit of seeing their savings grow in an ethical way. We are based in 2 Offices and our plans are to ensure that we extend the types of services we offer and that we reach all parts of the Walsall area. All our staff undergo a continuous training program to ensure they are up to date with all the rules and regulations that govern the financial market. This program extends to our Board of Directors, who are all volunteers, they bring with them expertise from numerous area of the business world. Part of Walsave’s ethos is to help people to develop and if you feel you would like to volunteer in offices we would welcome your time and help.




181 High Street




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Alex Jones

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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