Office Administrator Apprentice

Summary

A prestigious family ran business which has farmed in Northamptonshire since 1562 and moved into milling in the 19th century, as part of your role you will be , answering the phone, scanning, sending and receiving emails, any additional office administration duties required, an exciting and varied role.

Annual wage

£14,000 a year

Minimum wage rates (opens in new tab)

£14,000+ per annum depending on age and experience

Training course

Business administrator (level 3)

Hours

Monday to Friday 9:00 – 17:30 1 ¼ hour for lunch (36.25 hours per week)

36 hours a week

Possible start date

Tuesday 5 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Our client is a family business which has farmed in Northamptonshire since 1562 and moved into milling in the 19th Century. They span farming, flour and feed milling and baking, with ten flour mills on four sites, a feed mill, two modern bakeries and 7500 acres of mainly arable land in England.

They are now looking for an customer service apprentice to join their team.

Key Duties:

· Answer the telephone.

· Process orders from customers.

· Liaise with transport, accounts and production departments where necessary to ensure that queries are answered, and customers’ requirements are met.

· Support the field sales team by channelling information and enquiries.

· Assist with the preparation of marketing material and maintenance of the company’s presence on social media.

· Scanning.

· Answering the telephone to suppliers

· Sending and receiving emails.

· Provide holiday cover for other administrative roles.

· Any additional office administration duties required.

Person Specification:

· GCSES maths and English 4/C or above

· Attention to detail

· Willingness to learn

· Good communication skills

· Adaptable

· UK driving license or lives in the local area

Where you’ll work

Bugbrooke Mills

Bugbrooke

Northampton

NN7 3QH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

A prestigious family ran business which has farmed in Northamptonshire since 1562 and moved into milling in the 19th Century. They span farming, flour and feed milling and baking, with ten flour mills on four sites, a feed mill, two modern bakeries and 7500 acres of mainly arable land in England. They are now looking for an customer service apprentice to join their friendly team in Northamptonshire.

After this apprenticeship

Possible fulltime permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC1000248762.

Apply now

Closes in 15 days (Tuesday 22 October at 11:59pm)

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