IT Support Apprentice HIREMAN (LONDON) LIMITED(THE)

You will be working within our Digital team and will have a varied role helping to support the day-to-day IT operations of the business. Within our multiple remote sites you will help to maintain all the IT systems and devices that allow our teams to operate efficiently, as well as contributing to our digital transformation plans.

Sign in to apply

Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £16,000.00

    Benefits include a workplace pension, health cash plan and fresh fruit, snacks and drinks at the depots.

  • Working week

    Monday to Friday, 8.00am to 5.00pm. On rare occasions the ability to work out of hours or at weekends will be required to ensure systems integrity or to complete updates.

    Total hours per week: 42.5

    (the hours are based on the candidate being over 18)

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    02 May 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000248660

  • Positions

    1 available

What you will do in your working day

A typical day will include:

  • Supporting users by fixing common issues via phone, email and tickets
  • Installing and configuring software and hardware
  • Setting up new accounts, workstations and mobile devices
  • Managing backup solutions and ensuring machines are kept updated
  • Creating technical documentation, guides, and processes
  • Server administration, both physical and virtual
  • Printer Support
  • Administration of 3CX PBX phone system
  • Website administration
  • Maintaining site documentation, including hardware and software inventories.
  • Assisting with, and managing IT projects to help develop the business

The training you will be getting

  • The qualification received after successful completion of the course is Information Communications Technician Level 3.
  • Our training delivery is based on a remote, blended model of one-to-one sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support as required. This means that our learners have the guidance they need as well as the flexibility to learn around the requirements of their jobs. We find that this approach reduces disruption for the learners and their line managers giving everyone the best chance of benefitting from the training and completing the course.
  • Delivery of the standard is remote and is based around modules consisting of introduction, training, personal study, completion, and observation.

What to expect at the end of your apprenticeship

  • We are looking for an apprentice who wants to progress in our business so there is a real opportunity for progression and permanent employment for the right person upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4 and above) Desired
GCSE or equivalent Maths (Grade 4 and above) Desired

Things to consider

This will be a hybrid role working from home and at our Rochester (ME2) depot. There will also be the requirement for flexibility to travel to our other depots in Canning Town (E16), Croydon CR0) and Wembley (HA9), as and when the business requires.

About the employer

The Hireman is a family business, providing tool and equipment hire to the construction industry in London and the surrounding areas. With an expanding depot network of over 90 people, we are growing our business by focusing on our people, our facilities and exceptional customer service.

Employer

HIREMAN (LONDON) LIMITED(THE)

Address

New Marlborough House

Rochester

Kent

ME2 4QW

You must have JavaScript enabled to view a map of the location


Training

Training provider

GINGER NUT MEDIA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.