Academy Apprentice (Generalist Role)
HOWDEN JOINERY LIMITED
Rushden, NN10 6EN
Closes in 2 days (Monday 29 July)
Posted on 1 May 2024
Summary
We are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Academy Apprentice role offers a unique opportunity to receive comprehensive on-the-job training and expert support from a leading training provider while pursuing a Level 2 Trade Supplier Apprenticeship.
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Training course
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Trade supplier (level 2)
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Hours
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8am - 5pm/7.30am - 4.30pm, days to be confirmed
40 hours a week
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Possible start date
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Monday 5 August
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
Level 2 Trade Services Apprenticeship Standard:
- Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
- How training will be delivered is to be confirmed
Where you’ll work
Unit 3 Brindley Close
Rushden
NN10 6EN
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
INTEC BUSINESS COLLEGES LIMITED
Your training course
Trade supplier (level 2)
Equal to GCSE
Course contents
Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a
college or
training
location for this apprenticeship.
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths and English (grade A*-C or 9/4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Good time keeping
- Planning & attention to detail
- Target driven
About this company
At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.
https://www.howdens.com (opens in new tab)
After this apprenticeship
- At Howdens, there are great opportunities to progress into one of many key depot roles including sales and management
Ask a question
The contact for this apprenticeship is:
INTEC BUSINESS COLLEGES LIMITED
Steve Preston
The reference code for this apprenticeship is
VAC1000248447.
Apply now
Closes in 2 days (Monday 29 July)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.