Business Administration Apprentice Gravesham Borough Council

Would you like to earn a salary whilst learning on the job and gaining a qualification? We have an exciting opportunity for a Business Administrator to work in a fast-paced customer focused service by responding to customers with waste & recycling related enquiries.

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Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8:30am - 4.55pm with 1 hour for lunch.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    02 May 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Responsible to the Waste & Recycling Officer. You will support the administration officers in tasks relating to the Councils Waste & Transport Service. Tasks include data input, filing, assisting with bulk printing, stock monitoring and assisting with all other duties related to the administration.

Your duties will include:

  • Provide support and assistance to departments by engaging with and responding to customer and colleague enquiries, to support the day-to-day operations and development of the Waste Management & Transport department.
  • Respond to routine correspondence and enquiries from members of the public, suppliers, and other staff.
  • Deal with all customer contact effectively, and courteously, in line with the council’s policies and procedures.
  • Maintain manual and computerised systems including inputting data, keeping records, statistics, confidential and general filing systems as directed.
  • Research, prepare, print, photocopy and distribute documents.

The training you will be getting

For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.

What to expect at the end of your apprenticeship

This role will give you great hands-on experience in a customer facing environment that will equip you with key transferable skills in ICT, telephone techniques, clerical support, administration, time management and teamwork, as well as building an insight into Local Government.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Presentation skills, Team working, Initiative, Time Management, Willing to learn, Flexible, Enthusiastic, Punctual


GCSE or equivalent Maths and English (Grade 4/C and above) Essential

Things to consider

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules. NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company. **If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.**

About the employer

Gravesham Borough Council is a local government provider.


Gravesham Borough Council


Brookvale Depot

Springhead Road


DA11 8HW

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Mandy Rai


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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