Service Advisor Apprentice MIDLANDS V W LTD

Service Reception meeting and greeting customers Answering telephone to customer Arranging and booking in vehicles and giving customers updates on progress. Scheduling Appointments Helping customers with advice and guidance regarding vehicle repairs Giving information about products and services Producing customer invoices/ processing payments.

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Closing date: 12 Jul 2024

Apprenticeship summary

  • Annual wage


    £6.40 per hour

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 8.30am - 5.30pm. No weekends.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    13 Jul 2054

  • Date posted

    01 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Working on the Service Reception meeting and greeting customers
  • Checking vehicles in and out/ Arranging appointments
  • Processing invoices and payments
  • Giving advice and guidance on repaires and MOT's
  • Answering telephone to customers
  • Updating CRM system with customer data
  • Ordering parts

The training you will be getting

  • Customer Service Practitioner Level 2 qualification
  • Functional Skills Level 2 in maths and English, if required
  • End point assessment (EPA)
  • Inhouse training - No day release required
  • No weekend working
  • Min 20% off the job training

What to expect at the end of your apprenticeship

  • Can progress to Customer Service Specialist/Team Leader

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade GCSE - grade 4 or above) Desired
GCSE or equivalent Maths (Grade GCSE - grade 4 or above) Desired

Things to consider

Must be able to access location with ease Reliable Confidence in speaking to customers

About the employer

Midland VW in Cannock are a specialist, skilled team that are dedicated to servicing, repairing,and upgrading vehicles. The service they offer includes all light vehicles and specialises in Volkswagen, Audi, Seat and Skoda vehicles. They offer full servicing and repairs and MOT's.







WS11 9TJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Carolyn Marson


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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