Apprentice Partnership Co-Ordinator WE FIX FEET LIMITED

You will be the first person they speak to from the clinic, and you will be responsible for giving them the information that allows them to make the decision that they have made the right choice in choosing us as their provider. The successful applicant will be expected to provide administrative duties to assist clients with all their enquiries.

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Closing date: 01 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,313.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 9 am – 5 pm with a 30 min lunch Unpaid

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    01 May 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000248334

  • Positions

    1 available

What you will do in your working day

Outcome Expected

To grow the clinics' revenue in 2 ways.

Firstly and primarily, the candidate who fills the position will be expected to implement our Marketing Plan and carry out our Follow-up system with potential clients considering trusting us with their health. This latter Follow-up system will primarily include speaking to sceptical potential clients on the phone and assisting them in overcoming this scepticism.

Tasks That Need to Be Performed

●       Be able to hold lengthy conversations with potential Clients on the phone or SMS, assisting them in overcoming all of the barriers to proceeding with booking an appointment in a committed frame of mind.

●       Be thorough and persistent in the follow-up of leads to ensure that potential Clients convert to a plan of care.

●       Be thorough in the reactivation of past Clients, including drop-offs.

●       Handle price objections.

●       Ensuring that patients who request appointments are scheduled correctly.

●       Provide a wow experience to Clients, ensuring they look forward to returning and want to tell their friends and family about it.

●       Organise both clinicians’ schedules and recommended treatment plans to maximise efficiency and revenue for the clinic.

●       Communicate with clients before, during, and after their treatment plan to ensure they are fully satisfied with all aspects of their care.

●       Communicate the value of our services on the phone and be able to explain how what we do is worth the cost.

●       Ensure that all invoices are raised correctly, and payments received and recorded following best practice.

●       Actively develop and record the systems you utilise in your tasks to ensure continuity when these tasks are performed by another member of the team.

●       Completion of routine admin tasks as requested.

Measurable Outcomes

Conversion of Leads over all of 65% minimum
Conversion from incoming warm enquiries of greater than 90%
Rescheduling of 80% + of potential drop-offs within 30 days
Utilization rate of the clinic as a whole is 80%+
Completion of daily tasks on time in an efficient manner
 

Our Core Values.

Our Core Values are the values that the company always wants to deliver.

●       Person First...Patient Second

●       Respect Everyone

●       Be Memorable

●       We Always Want to Be The Best We Can Be

 

Our Purpose Statement

“To help people live their best lives by keeping them Active and Mobile in a holistic way that recognises them as a person first, and a patient second.”

 

This “Purpose Statement” and “Core Values” are the company's and, by extension, anyone working for the company's public declaration of why and how we do what we do.

 

 

The training you will be getting

Customer Service Practitioner Level 2 - delivery method tbc

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

What to expect at the end of your apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

●       Give you a work environment that includes a supportive team & management, friendly clients, and a fun atmosphere.

●       Ongoing support and training to help you achieve your professional goals, including funding for appropriate CPD.

●       An opportunity to develop personally in a supportive environment that is driven by its strong culture and values.

 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths And English (Grade 9-4) Essential

Things to consider

Candidate must be able to travel to the workplace and college according to working hours. To work on computer for periods of up to 7 hours per day The current National Minimum Wage (NMW) rate for apprentices is £6.40 per hour. This applies to 16-18year old apprentices and those aged over 18 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. * Please note that anyone under the age of 18 will only work a maximum of 40 hours per week. Any role which exceeds these hours on advert will be amended accordingly to fall in line with the legislation * Please note that if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

About the employer

We Fix Feet Limited - www.wefixfeet.co.uk is a medium-sized clinic based in Ilkeston, Derbyshire, and Beeston, Nottinghamshire. Founded in 2017, we have grown rapidly over the past few years and intend to keep doing so. We have done so due to our incredible team and culture of fostering a positive work environment that ensures our clients reach their goals and our staff continually develop themselves professionally and personally. As we have grown, we now have an opportunity for the right person to help us continue to grow by delivering exceptional customer service above and beyond that of most health clinics. The right person is a “people person” comfortable talking face to face and primarily over the phone and SMS to clients considering using our services. We call this “Sell by Chat”. By doing so, you will help those clients reach their health goals and live a full independent life.

Employer

WE FIX FEET LIMITED

Address

94 Bath Street

Ilkeston

DE7 8FE

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Training

Training provider

NOTTINGHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


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