Customer Service Advisor Apprentice United Carpets & Beds

This is a fantastic opportunity to join an established local family business as a Customer Service Advisor Apprentice. Team work is a essential, as you will be working with colleagues to assist customers, liaise with suppliers and handle a range of orders.

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Closing date: 11 Jun 2024

Apprenticeship summary

  • Annual wage


    - Quarterly progress reviews will take place during the time of employment. - All staff are entitled to staff discounts. - Tea/Coffee and sweet treats are provided in store daily.

  • Working week

    Mon-Fri 8.5 hours per day (With 30 mins break for lunch). Shifts will be rotated between 8am-4.30pm and 11.30am-8pm.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    01 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Assisting customers with their flooring selection.
  • Working alongside other team members in handling orders, assisting in the warehouse.
  • Answering calls from customers and suppliers.
  • Ordering and receiving stock.

The training you will be getting

Level 2 Customer Service apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

A full time, commission based role could be available to the right candidate once the apprenticeship has been completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative


GCSE or equivalent English (Grade A*/C - 9/4) Desired
GCSE or equivalent Maths (Grade A*/C - 9/4) Desired

About the employer

United Carpets and Beds is the UK's largest franchised flooring and bed retailer. Family owned and run, United Carpets and Beds retains all of the values that have created a long held reputation for offering quality flooring and Beds whatever the consumers budget may be.


United Carpets & Beds


Low Moor Road


NG17 7LH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ryan Smith


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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