Customer Service Apprentice DF Capital

DF Capital have a fantastic opportunity to join their team as a Customer Service Apprentice. You will be central to many internal departments and will be a key contact for their savings customers and commercial team. You will provide outstanding customer service whilst working towards a Customer Service Level 2 qualification.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jun 2024

Apprenticeship summary

  • Annual wage

    £21,000.00

  • Working week

    Shift pattern will be Monday to Friday and will vary between the hours of 08:00 and 18:00.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    30 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000248073

  • Positions

    1 available

What you will do in your working day

As a Customer Service Apprentice, you will work closely with the Savings Team Leader and team to deliver exceptional service for our customers, alongside general support to the wider business.

Day to day tasks will include:

  • Be the first point of contact with their savings customers on the phone and via email
  • Help customers with the opening and ongoing running of their accounts
  • Ensure accurate and timely response to customer queries
  • Met service level agreements for processes as specified by the Savings Manager
  • Liaise with the wider business, including Cash Operations, Change and Finance
  • Represent the Savings team including ross functional projects providing insight for process improvements
  • Ensure all retail processes are completed efficiently and accurately
  • Complaints to be dealt with effectively by following internal processes

Company Benefits:

  • Private medical insurance for you and your partner/spouse
  • 10% Employer pension contribution
  • 30-day annual leave entitlement plus Bank/Public Holidays
  • Free Gym Membership
  • Discretionary annual bonus
  • Discretionary share awards
  • Life Assurance
  • Income Protection
  • Save As You Earn company share acquisition scheme
  • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
  • 4 days paid Volunteering leave to support our local communities
  • Vibrant office location in the lively city centre of Manchester

The training you will be getting

  • Customer Service Level 3 Apprenticeship Standard
  • Functional Skills English Level 2
  • Functional Skills maths Level 2

What to expect at the end of your apprenticeship

  • Permanent role within the organisation

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 9-4/A*-C) Desired
GCSE or equivalent Maths (Grade 9-4/A*-C) Desired

Things to consider

Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

About the employer

DF Capital are a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, their aim is to provide first-class customer service to help manage and grow businesses or consumer savings.

Employer

DF Capital

Address

ST JAMES' BUILDING

61-95 OXFORD STREET

MANCHESTER

M1 6EJ

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Training

Training provider

DAMAR LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lina Semcenko

lina.semcenko@damartraining.com

0770 131 1602

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jun 2024