Business Administration Apprentice The Manor Surgery

This is a varied job role which will enable you to develop many transferable skills including customer service and administration. If you have a friendly, personable nature, have the ability to communicate with people on all levels, like to help people and want a job that is varied and fast-paced, we would love to hear from you.

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Closing date: 07 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The role is full-time hours over 5 days per week. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    30 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties to include, but not exclusive to:

  • Working on the reception desk.
  • Metting and greeting patients and visitors to the surgery.
  • Booking appointments.
  • Answering queries in person and via telephone and signposting to other services where relevant.
  • Processing patients' records using bespoke systems.
  • Dealing with on-line appointment requests.
  • Registering patients.
  • Handling prescription requests.
  • Monitoring e-mailboxes.
  • Processing ingoing and outgoing mail.
  • Ensuring surgery displays are up to date.
  • Updating website.
  • Compiling patient newsletters.

The training you will be getting

  • Level 3 Business Administrator qualification.
  • Apprentices who have not achieved the equivalent of level 2 in maths and English, must achieve these prior to end point.
  • Apprentices will be allocated a Trainer Assessor and training will ve planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
  • The apprentice will spend 20% of their working hours in off the job activities and training.

What to expect at the end of your apprenticeship

  • Permanent employment for the right candidate upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 9-4) Essential
GCSE or equivalent Maths (Grade 9-4) Essential

About the employer

A well established and reputable medical surgery in the heart of Beeston. The surgery has a team of doctors, healthcare and nursing staff, working with the assistance of the practice staff to ensure they offer the most beneficial and efficient services to their patients.


The Manor Surgery






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ellie Griffin

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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