Apprentice Information Communications Technician (ICT) PROTECH COMMUNICATIONS LIMITED

Protech is a Lincolnshire-based IT support company, providing services to our long-standing customers across the UK. We are looking for an IT apprentice to join our growing team. This role offers you the opportunity to develop knowledge and skills around network equipment, cyber security best practices, desktop support and customer relationships.

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Closing date: 18 Jun 2024

Apprenticeship summary

  • Annual wage


    Benefits: • Generous holiday allowance of 25 days entitlement plus Bank Holidays. • Company Pension. • Confidential support through our Employee Assistance Programme. • Business Healthcare Package. • On-site Parking.

  • Working week

    Monday to Friday , 8.30am to 5.30pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    30 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties will include, but will not be limited to:

  • 1st line Helpdesk support to our customers and professional first point of contact on faults
  • Troubleshooting and diagnosing faults.
  • Providing IT support remotely and onsite for customers as required.
  • Recording information and producing documentation relating to fault calls, change requests, and general enquiries.
  • Contributing to new customer projects and installations.
    Providing PC, desktop and end user support remotely via an RMM tool.
  • Testing, building and configuring network equipment.
  • Escalating complex calls to relevant Engineering members.
  • Take on additional duties as deemed appropriate to the role and business

The training you will be getting

  • The Apprentice will work towards their Apprenticeship Standard in Information Communications Technician Level 3
  • The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course. This is a Day Release programme which means you will attend Lincoln/Newark College, 1 day per week, term time only. This will fall within your contracted working hours.

Course outline:

What to expect at the end of your apprenticeship

  • Permanent position available on successful completion of the Apprenticeship.
  • We will support you as you grow within your role, with the potential to progress in future to specialist positions such as Network Engineer, Cyber Security Specialist, etc.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Analytical skills, Logical, Team working


GCSE or equivalent English and Maths (Grade A*/9 - C/4) Essential
GCSE or equivalent 3 additional subjects (Grade A*/9 - C/4) Desired

Things to consider

Full UK Driving Licence would be desirable as the role involves travel to different customer sites

About the employer

Protech has been providing Network support services since 2006. Since then, the company has grown to provide Network management, Cyber Security, Compliance assistance, and desktop support, among many other services. As a Managed Service Provider, we are proud to deliver our customers with excellent, high quality services, across many industries.







PE22 9PW

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Margaret in the Apprenticeships Team


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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