Customer Service Apprenticeship White Star Travel

White Star Travel are offering the chance for a candidate to take part in a Customer Service Apprenticeship. The successful candidate will be given tasks and duties that include; filing, contacting customers and providing support to them, answering the telephone plus more.

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Closing date: 20 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 4.30pm (breaks to be confirmed)

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    27 May 2024

  • Date posted

    01 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answering and supporting customer queries
  • Answering phone calls
  • Inputting customer orders into the database 
  • General reception duties 

The training you will be getting

  • Full training of Customer Service Level 2 qualification will be provided as well as Functional Skills maths and English (if needed)

What to expect at the end of your apprenticeship

  • Once completed apprenticeship there is a possbile job outcome at the end

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Team working, Creative, Initiative, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Whitestar Travel has an outstanding reputation for reliability, courtesy and friendliness and Paul maintains a fleet of pristine coaches that provide exceptional service from local school contracts, executive travel for corporates, as well as catering for those who wish to explore the UK in high-specification coaches.


White Star Travel


White Star Travel

Rocktop Old Yard



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rebecca Walker


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.