Customer Service Apprentice ROTO SPA LTD

Working closely with internal and external customers, meeting deadlines, and dealing with customer orders. Understand the products or services that are available from the organisation.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 09:00-17:00

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jun 2024

  • Date posted

    29 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Duties will include:

  • Answering Telephone
  • Greeting customers
  • Order Processing
  • Delivery notes and job bag filing
  • Competent use of the company software
  • Purchase order number uploading.

The training you will be getting

Customer Service Practitioner Level 2.

Relevant workplace training.

Functional Skills if required. 

What to expect at the end of your apprenticeship

To be decided upon completion of apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent English (Grade 4 and above) Desired
GCSE or equivalent Math's (Grade 4 and above) Desired

About the employer

RotoSpa is a trusted, multiple award-winning manufacturing and logistic business based in Sutton Coldfield who are proud to be the only UK manufacturer of Spas. We are recruiting for Customer Service Advisor to join our rapidly growing team in Boldmere, Sutton Coldfield at newly refurbished offices.







B73 5UY

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


PTP Recruits


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.