1st Line IT Support Apprentice RANDSTAD GROUP UK

Are you looking to turn your passion for IT into a career? Randstad are looking for a 1st Line IT Support Apprentice to join their team in Kettering

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    04 Jul 2024

  • Date posted

    29 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To assist in the maintenance of the company's ICT network & systems
  • Logging customer support calls
  • Providing Support for Windows 10 & Micosoft Applications
  • Manage & support digital service desk calls
  • Monitor digital service desk queues incluiding Email inbox
  • Manage & audit mobile devices
  • Troubleshoot end user devices
  • Network support
  • Repairing desktop PC faults
  • Network servicing

The training you will be getting

  • Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program. IT Vendor training will also be provided

What to expect at the end of your apprenticeship

  • Numerous routes of progression throughout the business

Requirements and prospects

Desired skills and personal qualities

IT skills


GCSE or equivalent English & Maths (Grade C or Level 4 and above) Essential

Things to consider

Driving Licence is ESSENTIAL for this role due to the location of our office.

About the employer

Randstad is the world's largest recruitment agency who are looking for an IT 1st Line Support Apprentice to join our team in Kettering




Randstad UK

Church Lane


NN14 4AE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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