Sales Development Representative Apprentice (Raven Computers) RAVEN COMPUTERS LTD

We’re actively seeking someone happy to pick up the phone, prospecting new clients and sell our amazing IT services & products to them with honesty and integrity. You have the opportunity to develop yourself on the phone, out in the field, on joint visits with our consultants, and also manage some of our existing client base.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


    £25,000 PA + Uncapped commission

  • Working week

    9am to 5:30pm, Monday to Friday (1 Hour Lunch).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    29 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Making outbound calls to prospects and following up via email.
  • Book virtual or face to face appointments with prospective/existing clients.
  • Develop sales collateral to be used on sales outreach.
  • Proactively identify and pursue new business opportunities in the IT sector.
  • Develop and maintain a robust sales pipeline through lead generation.
  • Respond to client inquiries with detailed and accurate information.

The training you will be getting

Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:

CompTIA IT Fundamentals+

  • Masterclass 1 - Engaging the Customer.
  • Masterclass 2 - Negotiation Skills.
  • Masterclass 3 – Becoming the next top seller.

Key areas covered are:

  • Communication skills.
  • Customer service.
  • IT Infrastructures.
  • Effective Sales Techniques (Negotiation, Objection Handling & Closing).
  • Data Security.
  • Problem Solving.
  • Project Management.

What to expect at the end of your apprenticeship

  • Offers a permanent role upon completion of the apprenticeship depending on performance.
  • Opportunity to work up to senior sales or management as the team grows.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Good telephone communication, Confident, Strong motivation, Eagerness to keep learning, Organised and structured, Honesty & Integrity, Proactive and can-do attitude, Works well within a team


GCSE or equivalent 5 GCSE's including English and Maths (Grade (A-C/9-4 or equivalent)) Essential

About the employer

Raven was founded in 1981. That’s before the launch of the very first PC, and the IT industry as we know it was born. For over 40 years we have been providing IT services to businesses and organisations of all shapes and sizes, from large Enterprises, colleges, and councils to small start-up businesses.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Daniel Buck

0203 834 2872

Apprenticeship standard

IT technical salesperson

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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