Sales Development Representative Apprentice (Raven Computers)

RAVEN COMPUTERS LTD

BRADFORD, BD1 4SJ

Closes in 20 days (Friday 16 August at 11:59pm)

Posted on 29 April 2024

Print

Contents

Summary

We’re actively seeking someone happy to pick up the phone, prospecting new clients and sell our amazing IT services & products to them with honesty and integrity. You have the opportunity to develop yourself on the phone, out in the field, on joint visits with our consultants, and also manage some of our existing client base.

Annual wage
£25,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
IT technical salesperson (level 3)
Hours
9am to 5:30pm, Monday to Friday (1 Hour Lunch).

37 hours a week

Possible start date

Monday 26 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough understanding of existing and emerging technologies.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:

CompTIA IT Fundamentals+

  • Masterclass 1 - Engaging the Customer.
  • Masterclass 2 - Negotiation Skills.
  • Masterclass 3 – Becoming the next top seller.

Key areas covered are:

  • Communication skills.
  • Customer service.
  • IT Infrastructures.
  • Effective Sales Techniques (Negotiation, Objection Handling & Closing).
  • Data Security.
  • Problem Solving.
  • Project Management.

Where you’ll work

RAVEN HOUSE

BRADFORD BUSINESS PARK

KINGS GATE

BRADFORD

BD1 4SJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

IT technical salesperson (level 3)

Equal to A level

Course contents
  • Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
  • Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
  • Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
  • Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
  • Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
  • Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
  • Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
  • Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
  • Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
  • Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
  • Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
  • Logical and creative thinking skills
  • The ability to interact effectively and professionally with a range of different types of customer
  • Ability to think analytically and to solve problems
  • Ability to work independently and to take responsibility
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Ability to operate in a secure manner

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English and Maths (grade (A-C/9-4 or equivalent))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Good telephone communication
    • Confident
    • Strong motivation
    • Eagerness to keep learning
    • Organised and structured
    • Honesty & Integrity
    • Proactive and can-do attitude
    • Works well within a team

    About this company

    Raven was founded in 1981. That’s before the launch of the very first PC, and the IT industry as we know it was born. For over 40 years we have been providing IT services to businesses and organisations of all shapes and sizes, from large Enterprises, colleges, and councils to small start-up businesses.

    After this apprenticeship

    • Offers a permanent role upon completion of the apprenticeship depending on performance.
    • Opportunity to work up to senior sales or management as the team grows.

    Ask a question

    The contact for this apprenticeship is:

    FIREBRAND TRAINING LIMITED

    Daniel Buck

    Daniel.Buck@estio.co.uk

    0203 834 2872

    The reference code for this apprenticeship is VAC1000247621.

    Apply now

    Closes in 20 days (Friday 16 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.