IT Support Technician Apprenticeship MEDHURST COMMUNICATIONS LTD

Are you looking to kick start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you. PETA are proud to be working with Medhurst Communications to support them with the recruitment and training of a new IT Support Apprentice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Salary will start at £15,000 for the first year and then rise to minimum wage based of age for the remainder of the apprenticeship.

  • Working week

    Monday - Friday 8.00am - 4.30pm (1 hour lunch).

    Total hours per week: 37.5

  • Expected duration

    22 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    25 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

What will my new role involve?

Joining the team as an IT Support Apprentice, you will learn:

  • How to provide IT support on both hardware and software including desktop PCs, mobile devices, audio visual and networking equipment
  • How to maintain and troubleshoot IT equipment
  • How to identify and resolve technical problems

We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview.

An enhanced DBS Disclosure check will be required for this role.

The training you will be getting

As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Medhurst team combined with 25 days of off the job training at the PETA training centre in Cosham.

What to expect at the end of your apprenticeship

Progression opportunities will be discussed during the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Problem solving skills, Logical, Knowledge of PC hardware, Knowledge of laptop hardware, Basic network troubleshooting, Software knowledge, Ability to prioritise workload, Time management skills, Knowledge of Microsoft OS, Basic understanding of Network, Driving licence (Desirable)


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
BTEC or equivalent IT (Grade Level 3) Desired

Things to consider

Benefits: 23 days holiday + 8 Bank holiday. Pension scheme. Great career progression opportunities. Training towards completion of L3 Support Technician apprenticeship. Hand-on training across various projects. Free car park. An enhanced DBS Disclosure check will be required for this role.

About the employer

Since 1986, Medhurst have been making IT work for education and business clients. Their offices in Hampshire and Cheshire deliver cost effective and flexible IT solutions and services to meet the individual needs of over 500 education and commercial customers. Their mission is simple – to take away the burden of IT management to enable their clients to focus on their core business. Medhurst Communications put their staff at the heart of everything they do and believe this is why their organisation is so successful.




Harrow Way Community School

Harrow Way


SP10 3RH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024