Information Communications Technician Level 3 Apprenticeship FUSION TECHNOLOGY SOLUTIONS LTD

Apprentice IT Support Engineer, first-line telephone support. Duties to include but not all; provide IT technical support over the telephone and on site, install and configure computer hardware operating systems and applications, monitor and maintain computer systems and networks.

Sign in to apply

Closing date: 25 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.30pm, with an hour unpaid lunch break.

    Total hours per week: 37.0

  • Expected duration

    24 Months

  • Possible start date

    02 Jun 2024

  • Date posted

    25 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Troubleshoot system and network problems and diagnose and solve hardware or software faults
  • Record support requests on Connectwise
  • Replace hardware and re-install software as required
  • Follow written instructions to repair a fault or set up a system
  • Set up new users’ accounts and profiles and deal with password issues
  • Book appointments and respond to callouts
  • Work continuously on a task until completed (or refer to third parties if appropriate)
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with clients
  • Work with third party vendors
  • Answer the telephone, take and pass on messages accurately
  • Carry out general office duties 

The training you will be getting

  • Level 3 Information Communications Technician Apprenticeship Standard qualification
  • How training will be delivered is to be confirmed. 

What to expect at the end of your apprenticeship

  • Possibility of future employment or further training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Professional


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

Are you able to travel to work easily and is this affordable?

About the employer

A business-to-business managed IT solution provider based in Chelmsford offering customized IT services.








You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


David Cornwell

01245 293119

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.