IT Support Specialist Apprentice (NetTeam Technology Expertise) NETTEAM TX LIMITED

In this role you will be point of contact between the business and end-user. and logging all incidents and service requests.

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Closing date: 27 May 2024

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday - Friday 9.00am - 5.30pm.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    03 Jun 2024

  • Date posted

    25 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000247211

  • Positions

    1 available

What you will do in your working day

  • Providing updates on tickets
  • Creation of tickets
  • Resetting passwords
  • Setting up new devices for our client base, both Windows and Mac
  • Completion of laptop pre-builds and post-builds
  • Managing your time efficiently and planning your day accordingly

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.


Requirements and prospects

Desired skills and personal qualities

Team working, Ability to work independently, Trouble shooting skills, Willingness to learn, Friendly and professional, Interpersonal skills, Good communicator, Good IT Literacy skills

Qualifications

GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Benefits: • We make work life balance a normal, not a benefit. • We offer some flexibility to work from home. • A fun and productive place to work. • Great team of people to work alongside. • Workplace Pension. • Comprehensive inhouse and external training offered. • Competitive salary that reflects your skills and experience.

About the employer

An exciting opportunity has arisen to join us as an IT Support Specialist – Tier 1. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. We have Offices in Manchester & Newbury (Berkshire) as well as a team of field engineers working out of London and Scotland. We work with a diverse range business, and we have a specialist knowledge of the Hospitality sector.

Employer

NETTEAM TX LIMITED

Address

1 City Approach

Albert Street, Eccles

Manchester

M30 0BG

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Training

Training provider

ESTIO TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Megan Dover

Megan.Dover@estio.co.uk

01133500333

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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