Customer Service Advisor Apprenticeship - Hampton G KINGSBURY AND SON LTD

Working in a service department, the apprentice will train in a number of areas, including improving customer relations, monitoring and dealing with customer problems and looking to promote continuous improvement in customer service.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, daytime hours. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    25 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000247102

  • Positions

    1 available

What you will do in your working day

Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

  • Level 2 Customer Service Practitioner Apprenticeship Standard

What to expect at the end of your apprenticeship

  • A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
  • Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Desired

About the employer

Kingsbury Hampton - We Sell and Service All Makes and Models Kingsbury Hampton is a thriving family-run business which has been open since 1897, initially opening its doors as the local bicycle shop, it now sits proudly at the heart of the community as a quality car dealership selling and servicing all makes and models of motor cars, also commercial vehicles to the highest of standards combined with exceptional value for money. At Kingsbury's we offer a guaranteed price promise on all cars and servicing, so feel free to put us to the test. Many generations of loyal customers have passed through the always-open and caring doors of the garage. Kingsbury's is happy to change a faulty engine, check your tyre pressures or carry out the annual MOT test. No job is ever too big or too small, and our highly trained staff are always happy to help in any capacity that is required. The garage is situated on major road and rail link networks, running into Kingston, Staines also central London. Let us take your motoring needs into our family for generations to come.

Employer

G KINGSBURY AND SON LTD

Address

KINGSBURY GARAGE

STATION ROAD

HAMPTON

TW12 2BU

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jose Faria

Jose.faria@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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