The Apprentice Administrator is appointed to assist the Operations Manager in office management and administration requirements of The Door’s Service Delivery Teams including personal administrative support for SDT personnel.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday: 9.30am until 5.30pm (5.00pm on Fridays) Breaks to be confirmed.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    21 Jul 2024

  • Date posted

    25 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

General administration (in conjunction with the Operations Manager):

  • Be familiar with The Door’s services in order to answer phone, email and front door enquiries
  • Help maintain a tidy office and meeting rooms, keeping refreshments and stationery well stocked.
  • Take and manage room bookings, providing refreshments for staff, volunteers and their guests
  • Assist in the administration of charity activities including marketing and communication tasks.
  • Provide IT ‘first aid’ to staff and support them to use The Door’s online systems
  • Complete data entry tasks including filling in spreadsheets and Google forms
  • Ensure that all staff and volunteers have up to date DBS records and training appropriate to their role.
  • Provide cover for the Operations Manager in their absence


Administration for the Youthwork Team:

  • Provide dedicated support to the Youthwork Manager
  • Attend and contribute to regular admin and youthwork team meetings
  • Produce and coordinate resources for youthwork team members their events and activities
  • Process paper forms and upload them to The Door’s database.
  • Support the team to create regular engaging content on social media.


Volunteer Administration:

  • Receive and process volunteer application forms, uploading them to The Door’s database
  • Send out reference requests for volunteers and chase as needed
  • Distribute volunteer applications to the right department head.


Health and Safety and Safeguarding

  • Maintain a safe and friendly working environment, adhering to all Health and Safety guidelines
  • Be aware of child protection/safeguarding matters
  • Any other tasks commensurate with the role
  • Attend regular supervision and be responsible for own professional development

The training you will be getting

As the successful apprentice, you will undertake a Level 3 Apprenticeship in Business Administration to include the Business Administration Diploma at Level 3, and Functional Skills in maths, English at Level 2 where applicable.

The standard is assessed by a range of methods to meet all the knowledge, skills and behaviours. Evidence will be collated within a portfolio of evidence.

To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria. College attendance for the delivery of the Diploma is mandatory for all apprentices.

You will attend the Stroud Campus of SGS College to complete the learning for the Diploma element of the apprenticeship and any relevant Functional Skills.

The administration role may be a gateway to further career opportunities, such as management or senior support role.

What to expect at the end of your apprenticeship

  • A full-time position maybe available for the right candidate on successful completion on the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade 4 (C) or above) Desired

About the employer

We are the leading youth charity across the Stroud district with 30 years of experience supporting young people and their families when times get tough. So if you need some support or just want a chat, get in touch with our friendly team.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nikki Robinson


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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