Customer Service and Reception Apprenticeship NOAKES HABERMEHL AND KERR LIMITED

This vacancy offers an ideal opportunity to develop customer skills and experience as an Optical Receptionist working for a busy practice based in Crownhill. The role is customer facing so you would be dealing with new and existing clients both face to face and over the phone, assisting with taking payments for services and booking appointments.

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Closing date: 24 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.30pm plus Saturday, 9.00am - 12.30pm (you will be allocated a half day off during the week).

    Total hours per week: 37.50

  • Expected duration

    12 Months

  • Possible start date

    28 May 2024

  • Date posted

    07 May 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Providing excellent customer service at all times both face to face and over the phone
  • Liaising with other practices, managing client records and booking appointments
  • Preparing patient records for clinics and filing, taking payments, providing advice to patients, opening and closing consulting rooms and practice
  • Maintaining a clean and safe area for all clients and supporting a positive experience for all who visit the practice
  • Providing general office/admin support to admin team as/when required

The training you will be getting

  • Full Customer Service Practitioner Standard - Level 2
  • On the job training to support job/role development
  • Off the job training to support qualification requirements (College attendance one day per month)
  • Employer to provide dedicated training time for Off the Job training requirements

What to expect at the end of your apprenticeship

  • Possibility for progression within the company and further training/development - Clinical Assistant and Dispensing Optician for the right candidate on successful completion of Level 2

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Part of qualification will require regular College attendance (one full day per month) to complete Off The Job training requirements. Training Centre is based at Marsh Mills, Plymouth. The role will involve working between different branches, whilst primarily based in Crownhill you will also be required to spend some time working from the Plympton branch and this will be discussed at interview.

About the employer

From small beginnings we have grown into a modern optical group with six well established practices based in and around Plymouth, South West Devon and Cornwall, along with our state-of-the-art optical lab at Ivybridge. We pride ourselves on retaining a high proportion of clinically qualified staff, working with local universities to offer placements to medical and optometry students and we regularly support a pre-reg Optometrist during their final year of qualification. ​







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Trevor Barnes


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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