Customer Service Apprenticeship MONKEY TREE HOSTING LTD

A Level 3 Customer Service Apprentice is required. This is a fantastic opportunity for someone who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be: call handling, utilising a CRM, creating customer accounts, raising tickets, and ensuring notes are taken.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

  • Working week

    8am – 4pm or 9am – 5pm or 10am – 6pm Monday to Friday (37.5 hours per week)

    Total hours per week: 37.05

  • Expected duration

    18 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    24 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000246896

  • Positions

    3 available

What you will do in your working day

This is a fantastic opportunity for any individual who has an enthusiasm and keen interest in starting a career within Customer Service.

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.

They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.

Key duties will include:

·       Call handling.

·       Directing calls and placing orders on internal systems.

·       Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.

·       Handling a LiveChat service, providing customer service as necessary.

·       Answering telephone calls and responding to emails.

·       Any other administrative duties.

·       Assisting in the provision of hardware, shipping, and preparing for dispatch.

The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.

The training you will be getting

  • Customer Service Specialist Level 3
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week.

What to expect at the end of your apprenticeship

  • Possible fulltime permanent position upon completion of the apprenticeship.
  • Progression to a Level 4 qualification. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Creative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas. They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team in Kettering, Northants.

Employer

MONKEY TREE HOSTING LTD

Address

Kitteon House

Kettering parkway

Kettering

NN15 6XW

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Training

Training provider

STARTING OFF LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Lucy Harris

lucy.harris@startingoff.co.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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