IT Support Technician Apprentice J M V SOLUTIONS LTD

We are looking for an IT Support Technician we can grow and develop into a high-performing member of our team. You’ll become part of our small-but-mighty team of dedicated IT experts, providing leading technology solutions over the phone, email and remotely to our clients in Devon & Cornwall. The Role juggles customer service and IT knowledge.

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Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Pay increase after successful completion of Year 1. Pay increase following successful completion of Apprenticeship. Competency based increases within role. Continued career progression supported

  • Working week

    Monday to Friday, 8:30am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    06 Jun 2024

  • Date posted

    25 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000246860

  • Positions

    2 available

What you will do in your working day

As our successful IT Support Technician, you will become fully integrated within JMV Solutions’ IT Support team.

This is a customer-facing role, providing services to our business clients and liaising with our internal experts to escalate issues in need of more complex solutions.

This role is one that juggles customer service with IT know-how, as you’ll be communicating directly with clients every day, fixing all manner of IT Issues, responding to user requests and proactively managing issues for our business clients. Therefore excellent communication skills, problem solving and attention to detail are a must.

Your everyday responsibilities will include:

  • Troubleshooting a range of technical issues experienced by our clients, on services including Windows 10, Microsoft 365, printers and scanners, network issues or general IT matters.
  • Using our PSA platform to log and respond to support tickets, keeping accurate and up-to-date records, therefore excellent written and verbal communication skills are key.
  • Customer service and advice for our clients, delivering remote support with a friendly, positive and can-do manner.

We foresee this role evolving, developing and growing with the skillset of the successful applicant. That is the benefit of joining a small team with big ambition: you can make a genuine difference to a business that believes in enabling people to be the best version of themselves.

If you discover an aptitude or passion in a certain area, we’ll work with you to expand on your knowledge, deepen your understanding and ultimately enrich the service we can offer to our clients. Through supported training and continued personal development, you can develop your personal and professional skills with a company that wants you to succeed.

So if you’re looking for a supportive, inclusive and dynamic employer and you are willing to put people first, work as part of a team, challenge the status quo, work hard and develop your IT career, we want to hear from you.

The training you will be getting

One day per week at South Devon College (Vantage Point, Paignton) to undertake your Off-The-Job training. Will gain a Level 3 Information Communications Technician Apprenticeship standard qualification.

Functional Skills English and Maths if required.

Core training both at JMV solutions and at SDC will be provided on:

  • IT troubleshooting on the full portfolio of our services
  • Comprehensive training on Windows 10 & 11
  • Comprehensive training on Microsoft 365
  • Comprehensive training on printers and scanners
  • Comprehensive training on network issues, telephone, WiFi and broadband etc
  • Problem-solving and customer service
  • Logging and responding to support tickets through our PSA platform

 

You will also have the opportunity to be introduced to:

  • Cyber security
  • Website design
  • Digital marketing

What to expect at the end of your apprenticeship

  • Permanent employment as an IT support engineer in a blossoming local IT business
  • Opportunity to develop into management positions
  • Opportunity to branch out to Cyber security
  • Opportunity to branch out to website design and digital marketing

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working, Self-Motivated

Qualifications

GCSE or equivalent English (Grade 4 / C) Desired
GCSE or equivalent Maths (Grade 4 / C) Desired

Things to consider

Start date to be as soon as possible after the closing date.

About the employer

Since 2012, JMV Solutions has provided IT Support for a wide range of small and medium-sized businesses throughout Devon and Cornwall. We were founded on the basis that IT should be simple and stress free. Our company is formed of a personable, friendly and expert team of IT and Communication experts that have your best interests at heart. We trust in our culture, put people and data first, and believe that only as a united team will we thrive. We allow our staff and services to be the best version of themselves, so they can provide the best possible service to our clients.

Employer

J M V SOLUTIONS LTD

Address

UNIT 17

SAMARA BUSINESS PAR

CAVALIER ROAD

TQ12 6TR

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Training

Training provider

SOUTH DEVON COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Chris Freeman

email@jmv-solutions.co.uk

01626821160

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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