Apprentice Medical Receptionist/Administrator

Summary

As a large practice, the medical group offer a comprehensive range of clinical services within the Gateshead area. The purpose of this role is to provide efficient and effective reception and clerical support to the practice, exercising discretion and confidentiality, to ensure the smooth running of surgeries and other services to patients.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator (level 3)

Hours

Rota basis between 7.45 am and 7.00 pm, exact working days and hours TBC

37 hours a week

Possible start date

Monday 19 August

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 3 Business Administrator Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Training delivered by Access Training through a mixture of projects, training workshops and one to one support

Where you’ll work

PRINCE CONSORT RD

GATESHEAD

TYNE & WEAR

NE8 1NR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Minimum A-C/4-9)
Maths (grade Minimum A-C/4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Team working
flexible and adaptable
hardworking

Other requirements

Please make sure you can travel to the employer for a 7.45am start and that you can offer the flexibility required to work until 7pm on a rota basis.

About this company

An exciting opportunity has arisen in a well-established local medical practice. As a large practice, the medical Group offer a comprehensive range of clinical services within the Gateshead area.

https://cgmg.co.uk/ (opens in new tab)

After this apprenticeship

The opportunity for long term permanent employment for the right candidate upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING LIMITED

info@accesstraining.org

0191 490 4646

The reference code for this apprenticeship is VAC1000246808.

Apply now

Closes in 19 days (Thursday 15 August at 11:59pm)

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