Apprentice Medical Receptionist/Administrator CENTRE OF GATESHEAD MEDICAL GROUP FAO SUSAN BRIDLE

As a large practice, the medical group offer a comprehensive range of clinical services within the Gateshead area. The purpose of this role is to provide efficient and effective reception and clerical support to the practice, exercising discretion and confidentiality, to ensure the smooth running of surgeries and other services to patients.

Sign in to apply

Closing date: 28 Jun 2024

Apprenticeship summary

  • Annual wage


    £12,480 Aged 16 - 17 £12,480 Aged 18 - 20

  • Working week

    Rota basis between 7.45 am and 7.00 pm, exact working days and hours TBC

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    24 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Dealing with all appointments and patient requests, ensuring that surgery time is effectively utilised, allocating pre-bookable and urgent appointments appropriately and monitoring the flow of patients during surgeries
  • Carrying out all clerical tasks to prepare for surgery sessions, ensuring that clinical staff have the patient documentation necessary to undertake consultations and procedures efficiently
  • Providing a comprehensive reception service, responding to a range of enquiries in a polite and efficient manner, adhering to practice protocols and dealing with difficult situations in a calm and controlled manner
  • Dealing with all telephone requests and enquiries in a courteous and efficient manner, referring callers to appropriate personnel and ensuring messages are relayed and in a timely manner, particularly those requesting urgent advice
  • Taking comprehensive details for patients requesting home visits and ensuring that these are recorded in accordance with the protocol to allow steps to be taken for triage
  • Dealing with prescribing requests, ensuring that scripts are approved, prepared, signed and ready for issue within agreed timescales or, if the patient needs to be seen, arranging appropriate follow-up
  • Maintaining manual patient records in a tidy, accurate and up to date condition (both individual files and the overall filing system), tracking missing folders and documents as required by clinical staff
  • Ensuring that any change of patient details/personal circumstances are recorded accurately and actioned on both the manual and computerised record system
  • Undertaking a variety of clerical tasks in support of patient service activity including ambulance bookings, insurance and benefit documentation, vaccinations, breast screenings etc.
  • Explaining practice arrangements and requirements for registration and arrangements for new patients seeking care, ensuring that all documentation is fully completed
  • Participating in the extended hours rota providing clerical support to the appointment surgery and working with the doctor on call
  • Attend all statutory training courses as required
  • Interaction with colleagues in the reception, secretarial and admin team
  • Reports to Team Leaders/ Deputy Practice Manager
  • Liaises with nursing team and medical/clinical personnel

This Job Description is not exhaustive and is a guideline to the scope of duties involved. It will be reviewed at regular intervals. It is not intended as a rigid inflexible specification and will be subject to the changing requirements of Central Gateshead Medical Group.

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Training delivered by Access Training through a mixture of projects, training workshops and one to one support

What to expect at the end of your apprenticeship

  • The opportunity for long term permanent employment for the right candidate upon completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, flexible and adaptable, hardworking


GCSE or equivalent English (Grade Minimum A-C/4-9) Essential
GCSE or equivalent Maths (Grade Minimum A-C/4-9) Essential

Things to consider

Please make sure you can travel to the employer for a 7.45am start and that you can offer the flexibility required to work until 7pm on a rota basis.

About the employer

An exciting opportunity has arisen in a well-established local medical practice. As a large practice, the medical Group offer a comprehensive range of clinical services within the Gateshead area.








You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


0191 490 4646

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.