IT Support Technician Apprentice BLAZE NETWORKS LTD

We have an opportunity for an Apprentice IT Support Technician.  The ideal candidate will have a thirst for IT knowledge, have good ideas to contribute towards the company evolutions and have a strong drive to progress within the organisation. Duties will involve politely and professionally answering in-bound calls to the service desk.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday between 8:00am - 6:00pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    24 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000246744

  • Positions

    1 available

What you will do in your working day

Main responsibilities:

  • Politely and professionally answering in bound calls to the service desk
  • Logging tickets to the clearly defined internal standard
  • Categorising issues by severity, working through your own ticket queue, and organising work based on SLA
  • Following internal processes and procedures to deliver the service we promise
  • Contribute towards in-house documentation
  • Proactively troubleshooting connectivity issues
  • Ensuring that customer satisfaction is always upheld and following escalation paths

The training you will be getting

The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

Functional skills if required.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and Powershell

What to expect at the end of your apprenticeship

Many of the companies former Apprentices still work within the business developing their IT Careers and there may be opportunity for you to do the same on successful completion of your Apprenticeship and you may also want to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Additionally 90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Benefits:

  • Healthcare & Life Insurance
  • Access to IT Training courses allowing a multitude of certifications to be achieved from vendors such as Microsoft, Cisco and Fortin
  • Regular social events
  • Fun and vibrant workplace 
  • Annual Bonus
  • Great career opportunities within the company on completion of the Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Microsoft Windows, Basic internet knowledge, Hardware knowledge, Microsoft Office

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

About the employer

The Company [Blaze Networks] are a security-focused Managed Services Provider and ISP, delivering network communications and IT services to businesses across the UK. They are fundamentally a customer and service-focused organisation, dedicated to ensuring their customers’ networks and IT systems are highly dependable, secure & cost effective. They offer their customers complete IT solutions ranging from setting up printers and supporting windows to building corporate networks.

Employer

BLAZE NETWORKS LTD

Address

BLAZE NETWORKS LTD

BEECHFIELD HSE WINTERTON WAY

LYME GREEN BUSINESS PARK

SK11 0LP

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024