Customer Service Apprentice - Jeff Bains (Wolverhampton) JEFF BAINS LTD

Jeff Bains Ltd has a great opportunity for an apprentice to join their team while completing a Customer Service Level 2 qualification. Jeff Bains is looking for someone motivated, enthusiastic and confident with both face to face and IT interaction to become a valued member of the team. If this sounds like you, apply below!

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Closing date: 17 Jun 2024

Apprenticeship summary

  • Annual wage


    Planned salary increase when apprenticeship is complete

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    32 hours per week over 5 days (Days to be confirmed) Shop Opening times from 09:00 - 21:00, 30 minutes break (Hours to be confirmed)

    Total hours per week: 32

  • Expected duration

    12 Months

  • Possible start date

    24 Jun 2024

  • Date posted

    29 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Serving customers in the store
  • General administration duties 
  • Respondong to Website enquiries
  • Ordering stock
  • Posting / updating & maintaining social media accounts
  • Handling cash
  • Using computer software 
  • Stocking and replenishing shopfloor

The training you will be getting

  • Customer Service Practitioner Level 2 
  • Functional Skills Maths/ English if required
  • No day release 

What to expect at the end of your apprenticeship

Possibility of a long term career to continue to develop and progress within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Jeff Bains is a nationwide based business and have been retailing for over twenty years, selling latest high street trends at affordable prices. We have a fantastic range in ladies shoes, boots and handbags. We pride ourselves in great customer service and know what you want.




Mander Square, Mander Centre



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Richard Lewis


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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