Customer Service Apprentice MRS LISA HADLEY

Roses Pantry is a Coffee Shop, Café and Newsagent situated in Milton Court Shopping Centre in Ravenshead. We are looking for an additional member of staff to join our growing team. As part of this role you will be working front of house, which involves dealing with customers, taking orders and taking payments.

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Closing date: 25 Jun 2024

Apprenticeship summary

  • Annual wage


    Additional hours are available. Uniform will be provided. Free local car parking.

  • Working week

    Monday - Friday between 10.30am - 3.30pm - Some weekend work will be required.

    Total hours per week: 25

  • Expected duration

    15 Months

  • Possible start date

    02 Jul 2024

  • Date posted

    23 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Using the point of sale till
  • Dealing with Customers
  • Taking Food orders
  • Using the kitchen equipment to develop your baking skills as the majority of our cakes and food are made on the premises

The training you will be getting

  • Level 2 Customer Service Apprenticeship Standard, including Functional Skills if required
  • This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus
  • You will work with expert assessors to develop new knowledge, skills and behaviours within the profession
  • You will experience a blended learning model
  • You will gather learning evidence, journals and off-the-job records using your e-portfolio
  • At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged

What to expect at the end of your apprenticeship

  • At the end of the apprenticeship there may be an opportunity to progress into a permanent role

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Willing to learn, Friendly


GCSE or equivalent English (Grade A*/C - 9/4) Essential
GCSE or equivalent Maths (Grade A*/C - 9/4) Essential

About the employer

We pride ourselves on our Fair Trade Tea and Nairobi Coffee and work with local businesses to source all our ingredients. Everything on our menu is baked and cooked in house to ensure the freshest, highest quality. On sunny days our patio is a great place for enjoying a nice cool drink or a sweet treat. On not-so-sunny days, feel free to take shelter inside where you will find plenty of comfortable seating and a friendly atmosphere with free Wi-Fi and power outlets if you need it.




7 Milton Court



NG15 9BD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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