Apprentice Customer Service Advisor MOORGATE TRAINING LTD

Moorgate Training is seeking an apprentice who is dedicated and has a real interest in Customer Service to join their wonderful team. The successful candidate will enrol onto a Level 2 Customer Service apprenticeship. This is a great opportunity to build a career with a growing company who value their staff and their development.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 May 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours of work will be Monday to Friday 9am - 5:30pm and 9am-12pm one Saturday per month.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    24 May 2024

  • Date posted

    24 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000246471

  • Positions

    1 available

What you will do in your working day

• Inbound and outbound calls * (no cold calling involved)*
• Dealing with inbound customer enquiries through emails &
telephone calls
• Answering telephone and email enquiries professionally and
within a reasonable timescale
• Contacting clients through a variety of channels to book
them on to our training courses
• Day-to-day office duties
• Maintaining and supporting with electronic and hard copy
filling systems
• Open and sort documents accordingly
• Assisting in resolving any administrative issues
• Taking payments by telephone on our company operating
system
• Maintaining and updating information on our CRM system
when required

The training you will be getting

  • The successful apprentice will work towards a Level 2 Customer Service Practitioner apprenticeship standard, as well as Functional Skills maths and English if needed
  • Day-to-day training will be conducted by the employer

What to expect at the end of your apprenticeship

  • Possible progression onto further employment within the business and onto higher apprenticeships

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Desired
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Desired

About the employer

Moorgate Training are a leading training provider that has an exciting opportunity to join our team at our head office in Chesterfield to help the company continue to grow and reach our targets. We hold training courses throughout the UK in respect of Drink Drive Rehabilitation on behalf of the Driving Vehicle Standards Agency (DVSA) and HMCTS.

Employer

MOORGATE TRAINING LTD

Address

36 Rose Hill

Chesterfield

S40 1LR

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Training

Training provider

APPRENTICE TEAM LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Dylan Marshall

Dylan.marshall@apprenticeteam.co.uk

01246278931

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 May 2024