Apprentice Customer Support Assistant

SN FINANCIAL SERVICES LTD

DROITWICH, WR9 8LB

Closes in 5 days (Thursday 1 August at 11:59pm)

Posted on 22 April 2024

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Summary

A Level 3 Apprentice Customer Support Assistant is required. As part of the Customer Support Team, the role will be providing comprehensive customer support services and administration to our clients and advisers. Duties include: providing front-of-house duties – meeting and greeting visitors and providing hospitality.

Annual wage
£16,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Financial services administrator (level 3)
Hours
Monday – Friday, 9am to 5pm with 1 hour lunch break.

35 hours a week

Possible start date

Monday 5 August

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Financial Services Administrator Level 3
  • Fully and part funded learning and development programme that includes the CII R01 Financial Services Regulation and Ethics
  • Develop the knowledge, skills and behaviours of successful Financial Services Administrators
  • Free CII membership for non-members through the CII Aspire Apprenticeship Programme
  • Includes the CII R01 study e-book and exam entry
  • CII and EPA resits are to be covered by the employer
  • Fortnightly workshops for the R01 exam delivered by our team of professional qualification tutors
  • All workshops recorded and available on-demand
  • Interactive chat, forums and class note books for real time support and assistance from experienced financial services professionals
  • Exam tips, tricks, and strategies
  • Additional resources through RM Advance
  • Regular tutorials and assessments from an experienced financial services professional

Where you’ll work

5 SALTWAY

DROITWICH

WR9 8LB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLS EDGE TRAINING LTD

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents
  • Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
  • Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
  • Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade Grade 4(C))
    • Maths (grade Grade 4(C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills

    About this company

    We are whole of market financial advisers who provide personalised guidance delivering advice on pensions, investments, mortgages and protection.

    https://snfinancial.co.uk/ (opens in new tab)

    After this apprenticeship

    We are a growing company and there is the potential for the successful candidate to continue employment at SN Financial Services, subject to both parties’ agreement and business requirements at the time.

    Ask a question

    The contact for this apprenticeship is:

    SKILLS EDGE TRAINING LTD

    Calvin Goodson

    calvin.goodson@skillsedge.co.uk

    01603 577962

    The reference code for this apprenticeship is VAC1000246328.

    Apply now

    Closes in 5 days (Thursday 1 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.