IT Degree Apprentice (Shahzure IT Systems & Solutions) SHAHZURE SYSTEMS LIMITED

A new opportunity has arisen to work within this dynamic team as an IT Support/Helpdesk Administrator. The role will offer a combination of both on-site (client sites), and remote working opportunities. This will be hybrid working. Travel expenses will be provided.

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Closing date: today

Apprenticeship summary

  • Annual wage


    (plus expenses and potentially more DOE)

  • Working week

    The role will offer a combination of both on-site (client sites), and remote working opportunities. This will be hybrid working. Travel expenses will be provided. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    48 Months

  • Possible start date

    27 May 2024

  • Date posted

    22 Apr 2024

  • Apprenticeship level

    Level 6 (Degree with honours)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Manning of the internal service desk with regards to allocating, prioritising, and responding to support tickets.
  • Day to day checks and support of all internal and third-party systems.
  • Provision of second line desktop/server support in a mixed technology environment of Windows & Mac.
  • Research, resolve, and respond to all customer support queries/issues received via phone, email, or ticketing system.
  • Maintain an organised daily structure, working to assigned jobs & projects within an adequate time frame.
  • Create, review, and maintain documentation as/where required.
  • Involvement in new projects including implementation of 3rd party solutions and in-house developed solutions.

The training you will be getting

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 6 Digital and Technology Solutions Professional Degree Apprenticeship qualification.

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Microsoft Client, Server solutions, Windows Server, Active Directory, DHCP & DNS, Experience troubleshooting, Microsoft365, Willingness to learn, Self motivated, Able to prioritise tasks, Time management skills, Friendly and professional, A methodical approach, Remain calm under pressure


GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential
Other UCAS points (Grade 104) Essential

About the employer

Shahzure is a vendor independent IT consultancy offering support and providing efficient practical IT solutions, services, and project management to the SMB marketplace. At our core Shahzure provide our clients with essential User & IT Systems Support covering both onsite and cloud-based systems.







SW11 4AL

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nabila Lotfy

0203 8342872

Apprenticeship standard

Digital and technology solutions professional

Level 6 (Degree with honours)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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