Apprentice Patient Services Co-ordinator ROUNDWELL MEDICAL CENTRE

To deliver an efficient and effective reception and administration service to patients, whilst projecting a positive and friendly image and operating within the guidelines of practice policies and protocols.

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Closing date: 12 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday 9:00AM-17:00PM

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    19 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Provide the first point of contact for patients and visitors to the practice in a professional manner.

·         Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system.

·         Handle home visit requests in line with practice protocol.

·         Handle patient queries and enquiries efficiently.

·         Record and communicate messages for other members of the Primary Health Care Team and other agencies accurately and without delay.

·         Respond to requests for test results from patients, strictly adhering to guidelines on patient confidentiality.

·         Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol.

·         Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied after each surgery session in order to provide welcoming environment for patients, visitors and practice team.

·         In accordance with instruction, carry out any relative duties which may be requested by the doctors, practice nurses or practice manager and which may be properly deemed to be part of the role of the receptionist in general practice.

·         Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team.

·         Maintain a professional attitude in all communication with patients and members of the practice team. Maintain manual patient records in line with Practice Protocol. Scanning & read coding

·         Read coding clinical information into the Practice clinical system Scanning of letters and relevant correspondence into patient’s notes.

·         Assisting in carrying out searches and audits as required by the doctors, nurses and manager.

·         Assisting in the monitoring patient call and recall systems Prescriptions

·         Providing efficient and accurate issuing of prescriptions to the patients

·         Issuing repeat prescriptions requests received.

·         Updating patients’ repeat screens on Doctors’ instructions.

The training you will be getting

Level 3 Diploma for Business Administrators
Level 2 Functional Skills English & Maths (if required)

What to expect at the end of your apprenticeship

Potential Full-time Employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Math's (Grade 4) Essential

About the employer

Roundwell Medical Centre is a forward-thinking business and state-of-the-art Medical Centre, constructed on the former Roundwell Public House site.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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