Surgery Reception and Administration Support Apprentice West Hoe Surgery

This is a new and challenging opportunity for a proactive and ambitious candidate to become part of a customer-facing team within a very busy GP practice. The role will include regular contact with patients both face-to-face and over the phone.

Sign in to apply

Closing date: 15 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - working within shifts initially over 5 days but may change to 4 days. Working times/shifts will be confirmed at the interview (30 minutes unpaid lunch break)

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    23 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Responsibilities will be varied but are primarily to support a busy reception area:

  • Assisting with patients at the reception area
  • Assisting with enquiries over the phone and face to face
  • Booking in patients for routine appointments
  • Handling general medical enquiries including liaising with GPs and other NHS contacts
  • Administration tasks will include scanning of documents, photocopying notes and records, filing patient notes and general accurate record keeping tasks

The training you will be getting

  • Full Customer Service Practitioner Apprenticeship Standard - Level 2
  • On-the-job training to support role development
  • Off-the-job training (College attendance) to support qualification requirements
  • Employer to allocate dedicated training time to complete Off the Job training requirements
  • Functional Skills support - maths/English - if required

What to expect at the end of your apprenticeship

  • The Practice is keen to progress the right candidate into a permanent employment position or possible progression opportunity upon successful completion of Level 2 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to the nature of the business an understanding of client/patient confidentiality will be expected at all times. The Reception area can be a demanding and sometimes challenging area to work so a calm and focused approach in dealing with patients/enquiries will be needed. Part of qualification requirement is regular college attendance, and this is currently one full day per month, and this is supported by regular remote training and site visits. College is based at Marsh Mills, Plymouth

About the employer

West Hoe Surgery are a well-established medical practice that support over 5000 patients. Apart from offering clinics to support chronic diseases such as diabetes and asthma, they also support a variety of other medical services including antenatal and postnatal care, minor surgery and various vaccinations to support a variety of illnesses and patients.


West Hoe Surgery


2 Pier Street



You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.