Guest Services Apprentice DURRANT HOTEL LTD

Exciting opportunity to complete an Apprenticeship in Hospitality, undertaking the role of receptionist and food & beverage services, whilst working within the Durrant House Hotel. Apply today!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jun 2024

Apprenticeship summary

  • Annual wage

    £9,984.00

    £6.40per hour The pay will be reviewed after 3 months if you are performing well.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 Hours. 5 days out of 7, shifts to be confirmed including weekends.

    Total hours per week: 30

  • Expected duration

    14 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000245805

  • Positions

    1 available

What you will do in your working day

We are looking for an enthusiastic guest service apprentice to join our friendly team at Durrant House Hotel.

The role will involve working on our reception desk, waiting on, food and beverage services. The pay will be reviewed after 3 months if you are performing well.

Other duties to include:

·Assisting with food and beverage service.

·Working in the gifts shop when required.

·Checking guests in and out.

·Dealing with telephone enquiries.

·Preparing bills and processing payments.

·Provide local information to the guests.

·Liaising with other departments within the hotel.

To become an apprentice, you must:

Be 16 years or over.

Not already be in full-time education.

You can start an apprenticeship whether you’re starting your career, want a change. You can have a previous qualification like a degree and still start an apprenticeship.

As an apprentice you’ll:

Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.

Learn and train for a specific job.

Get paid and receive holiday leave.

Get hands-on experience in a real job.

Study for at least 20% of your working hours.

Complete assessments during and at the end of your apprenticeship

What is an apprenticeship?

An apprenticeship is a real job where you learn, gain experience, and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.

The training you will be getting

Level 2 Hospitality Team Member Apprenticeship.

Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring.

Apprenticeship standards are aimed at developing skills within the apprentices chosen career route.

Each standard has set knowledge, skills, and behaviours required to be successful within the job role.

This will include the completion of functional skills in English and Maths where applicable.

Once the apprentice has completed a minimum of 12-months training, and the employer and Inspiro Learning regional trainer confirm they have met all the requirements of the standard, they will be put through to end point assessment.

The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

What to expect at the end of your apprenticeship

If the apprenticeship is successfully completed, there may be an opportunity for permanent employment within the hotel.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

Other None (Grade None) Desired

Things to consider

This vacancy may close before the closing date if a suitable candidate is found. All published dates can therefore be flexible and will be dependent on suitable candidates coming forward and registering appropriate interest. •Level 2 Hospitality Team Member Apprenticeship Apprenticeship standards are aimed at developing skills within the apprentices chosen career route. Each standard has set knowledge, skills, and behaviours required to be successful within the job role. This will include the completion of Functional Skills in English and maths where applicable. Once the apprentice has completed a minimum of 12-months training, and the employer and Inspiro Learning regional trainer confirm they have met all the requirements of the standard, they will be put through to End Point Assessment. The End Point Assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role. Each apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face-to-face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the End Point Assessment. Whilst on an apprenticeship an apprentice is entitled to an TOTUM - The #1 UK student discount card and app. https://totum.com

About the employer

We are a busy all season 125-bedroom hotel located in Bideford. We have bookings from both private and coach guests. We offer conference, banqueting and meeting facilities. We also hold dance weekends and private functions. We have the Olive Tree Restaurant and Appledore Bar. Food is served in the hotel from 12.00 noon until 21:30pm. We also have a Spa offering beauty treatments to both residents and non-residents of the hotel.

Employer

DURRANT HOTEL LTD

Address

HEYWOOD ROAD

NORTHAM

BIDEFORD

EX39 3QB

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Training

Training provider

INSPIRO LEARNING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Debbie Pennington

debbie.pennington@inspirolearning.co.uk

+441165040275

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

To continue please click apply. At this point you will enter the Inspiro Learning website where you can review the job vacancy in more detail and apply. Please complete the application form. Your details will be sent to the Employer once you have completed a pre-vet telephone call for eligibility. Any problems applying or enquiries please call Debbie on 0116 504 0275.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jun 2024