Apprentice Business Support Apprentice DSV Road

DSV Road are looking for an individual who will learn the skills to work alongside a team who are committed to providing quality, innovative value & logistics services. You will have the opportunity to develop your communication skills to internal & external parties & collate data for vital reports with the prospect of becoming a permanent member.

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Closing date: 29 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday, 9am-5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key responsibilities and accountabilities are:

To meet our UK export customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements, including Health and Safety to the satisfaction of and the profit of the company.

Key tasks:

  • Timely and effective communication with customers, partners and internal departments via email and telephone
  • Updating/verifying the DSV Order Management system with customer booking details
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Ensure that all delivery and collection assignments are conforming to correct information
  • Pro-active problem solving with customers and colleagues when issues arise
  • Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
  • Provision of PODs to meet customer requirements where necessary
  • Provide KPI and reports both externally and internally where necessary
  • Resolve credit management queries where necessary
  • General day to day administrative duties.

Before applying for this position please ensure you can travel to and from the place of employment.

This opportunity is for a start as soon as possible.

Following your application AEA will be in touch to discuss the opportunity further, please ensure you check your calls and emails to ensure you do not miss our communications. 

The training you will be getting

  • Seetec will deliver this apprenticeship in the workplace
  • You will have a dedicated assessor who will provide guidance and monitor progress throughout
  • You will have access to an online portfolio to allow you to monitor your progress and log work completed
  • Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
  • Functional Skills in maths, English and ICT (unless exempt)

What to expect at the end of your apprenticeship

On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English & Maths (Grade 4/C or above) Desired

Things to consider

Apprentice Employment Agency is acting as a Flexi-Job Apprentice Agency & will engage you for the duration of the apprenticeship & pay your salary. You should be aware that the company/business named in this vacancy is a host employer & you will not be employed by them. Your application may be shared with training providers & employers.

About the employer

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.


DSV Road


Gateway House

Stonehouse Lane


RM19 1NX


Georgia Marlow

07540 716312

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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