Apprentice Business Support Apprentice DSV Road
DSV Road are looking for an individual who will learn the skills to work alongside a team who are committed to providing quality, innovative value & logistics services. You will have the opportunity to develop your communication skills to internal & external parties & collate data for vital reports with the prospect of becoming a permanent member.
Closing date: 29 May 2024
Apprenticeship summary
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Annual wage
£12,480.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday-Friday, 9am-5pm
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
17 Jun 2024
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Date posted
18 Apr 2024
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000245690
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Positions
1 available
What you will do in your working day
Key responsibilities and accountabilities are:
To meet our UK export customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements, including Health and Safety to the satisfaction of and the profit of the company.
Key tasks:
- Timely and effective communication with customers, partners and internal departments via email and telephone
- Updating/verifying the DSV Order Management system with customer booking details
- Liaise with operations and overseas offices to ensure customer commitments are delivered upon
- Effective monitoring to ensure deliveries are completed within the agreed timelines
- Ensure that all delivery and collection assignments are conforming to correct information
- Pro-active problem solving with customers and colleagues when issues arise
- Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
- Provision of PODs to meet customer requirements where necessary
- Provide KPI and reports both externally and internally where necessary
- Resolve credit management queries where necessary
- General day to day administrative duties.
Before applying for this position please ensure you can travel to and from the place of employment.
This opportunity is for a start as soon as possible.
Following your application AEA will be in touch to discuss the opportunity further, please ensure you check your calls and emails to ensure you do not miss our communications.
The training you will be getting
- Seetec will deliver this apprenticeship in the workplace
- You will have a dedicated assessor who will provide guidance and monitor progress throughout
- You will have access to an online portfolio to allow you to monitor your progress and log work completed
- Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
- Functional Skills in maths, English and ICT (unless exempt)
What to expect at the end of your apprenticeship
On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
DSV Road
Address
Gateway House
Stonehouse Lane
Purfleet-On-Thames
RM19 1NX
Contact
Georgia Marlow
georgia.marlow@apprentice-employment.co.uk
07540 716312
Training
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.