Apprentice Contact Centre Agent The Caravan and Motorhome Club

An excellent opportunity for an apprentice to promote and sell a range of club services and products, handle member and non-member enquiries and resolve complaints to the required standards. Provide excellent customer service in relation to all product areas via inbound calls, outbound calls, e-mail, Webchat and/or social media as required.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage

    £18,500.00

  • Working week

    Monday to Friday 9am to 5pm, including a 1 hour lunch break (unpaid) and 2 x 15 minute breaks.

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000245613

  • Positions

    6 available

What you will do in your working day

Key Tasks/Accountabilities:

  • To promote and sell to members all the Clubs services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards
  • Handle member and non member enquiries
  • Resolve complaints to the required standards
  • To undertake, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements
  • To provide a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first-time resolution wherever possible
  • To assist other sections of the department and represent the Club at outside events as required

The training you will be getting

To undertake the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12 months, plus a 3 month End Placement Assessment - EPA).

The apprenticeship training will be provided through online learning.
Training and development will take place in the workplace.

In conjunction with business requirements, to undergo training and comply with current and ongoing FCA regulatory requirements.

What to expect at the end of your apprenticeship

Potential for permanent position.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Adaptable, Knowledge of Google suite, A Level educated

Qualifications

GCSE or equivalent English (Grade C - A* (4 - 9)) Essential
GCSE or equivalent Maths (Grade C - A* (4 - 9)) Essential

Things to consider

Due to FCA (Financial Conduct Authority) regulations candidates will need to provide relevant information to complete an: ● Adverse Financial Check and ● Basic Criminal Records Check. These will be undertaken via Experian through a secure and confidential portal. Once trained on our Caravan Cover product you may be required to work 09:00 - 13:00 on a Saturday morning from home. Saturday rotas are provided in January for the current year and you are not likely to be rostered more than 5 Saturdays in a 12 month period. This time would be added to your holiday allocation. The Caravan and Motorhome Club is committed to employing a diverse workforce. All applications are treated equally and we recruit purely on the basis of skills and experience. We know our greatest strength is our people, so differences are celebrated, and we strive to create an environment where colleagues feel respected and valued for their unique potential.

About the employer

At the Caravan and Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. We provide over one million members with access to nearly 2,700 locations in the UK and Europe, as well as giving them access to our vast knowledge and expertise in how to make the most of caravanning and motorhoming as a leisure pastime. Our offices are based in East Grinstead, West Sussex

Employer

The Caravan and Motorhome Club

Address

EAST GRINSTEAD HOUSE

LONDON ROAD

EAST GRINSTEAD

RH19 1UA

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Training

Training provider

STRAIGHT A TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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