We have a exciting position available for someone who would like to take their first step into IT. Hireful is a friendly, outgoing, innovative and forward thinking recruitment technology company that offers a cloud based Applicant Tracking System. We are looking for a new apprentice to join the IT Tech team, apply now!

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Closing date: 10 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.0

  • Expected duration

    16 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    17 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Would you consider yourself an outgoing, friendly and enthusiastic communicator how has a passion for a career within the IT industry? Do you enjoy working in a team dynamic and want a career within a well known, established company? You do not need to have a wealth of IT knowledge to apply, just a passion and drive to learn in a relaxed, customer focused enviroment.

Duties and responsibilities include:

  • Looking after tickets that are sent via e-mail
  • Troubleshooting issues raised and getting further information to test issues and raise to our product and development teams
  • Learning to use tools such as Happy Fox (Ticketing Application) Jira,Redash (reporting SQL) HTML,CSS, Javascript
  • Joining Improvement meetings internally to discuss changes
  • Creating articles for our knowledge base and checking existing ones are up to date
  • Working with the team to gain web based troubleshooting skills and development
  • Looking after the internal sales teams demo environments and looking after internal IT service requests
  • Later as you become a genius in the ATS and gain a full understanding of the recruitment process you will get the chance to run some implementations these would cover
  • Kick off meetings with the client and requirements gathering
    Building, Testing and implementing the ATS to a client
  • Building a careers webpage using our career building tools
    Integration methods to social media
  • Running the project phase from start to handover working alongside the tech team

The training you will be getting

The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions.


  • BCS Level 3 IT Solutions Technician - Methodologies and Principles
  • BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge
  • BCS Level 3 IT Solutions Technician - Security and Legislation
  • Route specific:BCS Level 3 IT Solutions Technician - Hardware

Level 3 IT Solutions Technician qualification upon successful completion of the apprenticeship.

What to expect at the end of your apprenticeship

  • Ongoing career development and progression opportunities upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, development and coding


GCSE or equivalent English (Grade A*-C or 9 - 4) Essential
GCSE or equivalent Maths (Grade A*-C or 9 - 4) Essential

Things to consider

JBC Skills Training Ltd reserve the right to remove this advert any time before the closing date. We may close this vacancy before the advertised closing date, interested candidates should apply as soon as possible.

About the employer

We burst onto the scene way back in 1999. In those days when we were all getting to grips with just what the internet could do we were known as Online IT Solutions. This was a pretty fancy name for an IT recruitment agency with just two people behind it. But we more than made up for it with our buckets of enthusiasm. Those were the days of figuring out our business and getting it in the best shape to give our clients what they really needed.







NN29 7PA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

IT solutions technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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