Apprentice Customer service Parts Advisor HOLDERS OF CONGRESBURY LIMITED

Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car.

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Closing date: 22 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    23 Jul 2024

  • Date posted

    22 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.


  • Promote good customer relations.
  • Identify accurately customer requirements.
  • Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply.
  • Maintain and continually improve the quality of service provided to the customer.

Trained - to receive, inspect and check documentation of all incoming parts.

  • Trained - to adequately package material, which is to be despatched from the parts department.
  • To carry out any additional duty relative to the parts department as requested.

The training you will be getting

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

As a result, you will receive the following:

  • Level 3 Customer service parts
  • Level 2 Functional skills in Maths or English (If not already exempt)

What to expect at the end of your apprenticeship

Apprenticeships are a unique way to begin a career where you get practical training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Organisation skills, Customer care skills, Team working, Creative


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

About the employer

Established in 1995, Holders SEAT have become one of the most well know dealerships in the Bristol area. We’re proud to have represented a range of leading franchises in the automotive sector throughout the years dealership used to be one of the largest outside the city of Bristol. Specialists in car repair and servicing across all brands, Holders of Congresbury are proud to announce they have been operating with Unipart Car Care Centres, which allows the Service department to easily source spare parts and technical know -how to provide you with a first class job at a competitive price. Holders specialises in the repair and servicing of “All Makes” and has operated as a Unipart Car Care Centre which enables the Service Department to identify and source the necessary spare parts and technical data required to carry out a first class job at a competitive price.







BS49 5DX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Luke Morison

07719 545586

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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