IT Technical Support Apprenticeship PROJECT FIVE LTD

As an IT Apprentice, you will have the opportunity to gain knowledge and experience across the three main areas of the business. This will include our busy support helpdesk function, project support and workshop. This means you will learn all aspects of IT covering software and hardware support, installation and project management.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.30pm with a 1 hour lunch.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    02 Jun 2024

  • Date posted

    17 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role will initially be divided between three key areas - Workshop Administration, Team and Project Support, and Helpdesk Support and Administration. You will be trained up over a period of time to do the following tasks:

  • Workshop Administration
  • Setting up Laptops and Desktops following a Build Sheet
  • Testing new client equipment is working
  • Removing and replacing parts from Laptops and Desktops
  • Keeping the workshop and associated areas clean and tidy
  • Team and Project Support
  • Assisting with Onsite Hardware Installations
  • Supporting Office Move and Migration Projects
  • Data Cable, trunking and rack installs
  • Research of new technologies
  • Some onsite visits or nights away may be required from time to time as part of this role
  • Helpdesk Support and Administration
  • Answering Helpdesk calls and logging support tickets
  • Assisting with troubleshooting breakfix issues
  • Administration of tickets and configurations in our database
  • Recording events and problems, ensuring ticket has all details and updates
  • Directing unresolved issues to the next level of support

The training you will be getting

CORE MODULES: The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available. Computer Fundamentals & Security Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting. Introduction to Networking & Cloud Services An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols. Communication in Support Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What to expect at the end of your apprenticeship

Ongoing Training.

Requirements and prospects

Desired skills and personal qualities

Agile, Communication skills, IT skills, Logical, New Skill, Number skills, Organisation skills


GCSE or equivalent Maths (Grade 4) Desired
GCSE or equivalent English (Grade 4) Desired

About the employer

We are an award-winning IT Support company based in Camberley, looking after local businesses of all sizes across Surrey, Berkshire, Hampshire and London but we also support businesses across the whole of the UK.




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34 Park Street

GU15 3PL

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2024