Apprentice Receptionist/Administrator Coltishall Medical Practice

This is an exciting opportunity to join Coltishall Medical Practice as an Apprentice Receptionist/Administrator. The successful applicant will be working alongside the existing team renowned for its quality service within the public health sector.

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Closing date: 07 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday-Friday Between 08:00AM- 18:30PM. Hours will vary each day.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    21 Jun 2024

  • Date posted

    17 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Duties will include -

·        To ensure efficiency of appointment system and monitor flow of patients into consulting rooms

·        Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner

·        Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring associated procedures are completed

·        Ensure reception and work area is kept neat and tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters

General Duties

·        Open premises, check heating and ventilation and restore the telephone service

·        Answer telephone and deal appropriately with enquiries within limits of knowledge, confidentiality and experience only

·        Signposting patients to relevant services where appropriate

·        Being aware at all times which Doctor is on call, his whereabouts and knowing which Doctors are actually working at any given time

·        Book appointments ensuring the correct patient is booked on the appointment screen

·        Enter requests for home visits onto medical software, referring late calls to duty doctor

·        Ensure that notification of deaths procedure is followed and interested parties notified

·        Opening and distributing post

·        Scanning, management of clinical and other documents to relevant staff and disposal of scanned correspondence after 6 months

·        Monitor Practice SMS system

·        Take telephone messages for all members of the practice team

·        Ensure patient and practice confidentiality is maintained at all times

·        Maintain and update computer with special attention to registering new patients, temporary residents, change of address/names etc

·        Using computer to access, extract and enter patient information

·        Dealing with INR results and informing the patient of dosage

·        Ensure computer security is preserved when not at your screen and maintaining password security at all times

·        Updating notice boards

·        Making tea/coffee and participate in washing up

·        Reporting any problems, through the Reception Manager, to the Practice Manager

·        Securing of premises at the end of the working day, ensuring the building is totally secured in accordance with the Practice protocol

·        Follow Practice and reception protocols

Any other duties as requested by the Partners and Practice Management

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard:

Level 3 Diploma for Business Administrators
Level 2 Functional Skills English & maths

What to expect at the end of your apprenticeship

Potential Full-time Employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Presentation skills, Administrative skills, Analytical skills, Non judgemental, Patience


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Math's (Grade 4) Essential

About the employer

We are a busy Practice located in rural Norfolk, close to the Broads and North Norfolk Coast. We look after just under 9000 patients at our main surgery in Coltishall and small branch surgery at Spixworth. You will be joining a team of 6 other receptionists led by our Reception Manager and supporting our clinical team of 7 Doctors, 1 Advanced Nurse Practitioner, 2 Physician Associates, 4 Nurses and 2 Assistant Practitioners. We also have a Dispensary at Coltishall.


Coltishall Medical Practice





NR12 7HA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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