IT Support Apprentice (ICT) MASTERCOPY LTD

We are seeking a motivated and enthusiastic individual to join our team as an IT Support Apprentice. This role offers a unique opportunity to kickstart your career in IT while receiving training and mentorship from experienced professionals. As an apprentice, you will assist with providing technical support to end users.

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Closing date: 26 May 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.00pm.

    Total hours per week: 40.0

  • Expected duration

    21 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    16 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide first-line technical support to end users, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on IT best practices.
  • Assist with server maintenance tasks, including routine monitoring, performance optimization, software updates, and backup management.
  • Troubleshoot networking issues, including connectivity problems, DNS configuration, firewall management, and VPN setup.
  • Configure and provide support for our bespoke document management system, including user access management, document workflows, and version control.
  • Participate in the planning and execution of cloud-based system migrations, including Office 365 and Azure deployments.
  • Assist with IT equipment procurement and inventory management, including purchasing, receiving, and asset tracking.
  • Collaborate with team members to document IT processes, procedures, and troubleshooting guides.
  • Stay current with industry trends and best practices in IT support, networking, and cloud technologies.

The training you will be getting

  • Level 3 Information Communication Technician qualification
  • One day per week Day release
  • Middlesbrough College

What to expect at the end of your apprenticeship

  • Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Creative, Initiative


GCSE or equivalent Maths and English (Grade 4) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

About the employer

Over the last 35 years, we have actively transformed into a leading and comprehensive supplier of printers, copiers, and document management solutions. Maintaining a unique and innovative approach within this industry is our hallmark. Contrasting with many technology firms that place their technology above its users, we choose a different path. We staunchly believe that technology should serve and empower people, rather than dominate or confuse them.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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