Out Patient Occupational Therapy Business Administration Apprenticeship Worcestershire Acute Hospitals NHS Trust

Worcestershire Acute Hospitals NHS Trust has an exciting opportunity for an apprentice Administrator working within administration supporting a busy out-patient service. Assisting the Business Support Administrator lead and Occupational Therapy Manager.The role will be based at The Alexandra Hospital, Redditch.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working week Monday - Friday (timings TBC) shifts- 8-am-4pm or 9am-5pm Total hours per week: 37.50

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    14 Jun 2024

  • Date posted

    16 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The principal role is to provide admin & clerical support and involves inputting data and booking and recording activity carried out within out-patient patients during OT assessment and treatment sessions.

  • Receive and make related telephone calls and take accurate messages, respecting patient and staff confidentiality.
  • Provide general administration support to Occupational Therapy Dept.
  • To provide filing, photocopying and scanning, laminating support to the team
  • To support the Out-Patient Services Business Support Administrator ensuring the smooth running of reception, completion of required administrative and clerical tasks and out-patient activity collection
  • Log mainenance & IT requests and follow up calls
  • Assist with houskeeping duties within departments, ensuring security of the department and its property
  • Comply with trusts policies and procedures.
  • To open and sort incoming/outgoing mail for the medical secretaries and admin team
  • Ensure that transactions are processed
  • Dealing with corresponding invoices queries



The training you will be getting

Training through Nova normally comprises of five days per week in company with monthly monitoring visits at the workplace. Your dedicated coach will aslo be available between these visits for discussion about any additional support that may be required and to identify and resolve problems if they arise.

At the end of your training period, you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.

Apprenticeship standard - Business Administration Level 3

What to expect at the end of your apprenticeship

Possible employment with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade 4/C) Essential

About the employer

We’re a large organisation, providing acute services from the Alexandra Hospital (Redditch), Kidderminster Hospital and Treatment Centre and Worcestershire Royal Hospital (Worcester) to a population of over 575,000 people in Worcestershire, as well as caring for patients from surrounding counties and further afield. We also manage a Surgery ward at Evesham Community Hospital. Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care.


Worcestershire Acute Hospitals NHS Trust


Woodrow Drive


B98 7UB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Carolyn Marson



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jun 2024