Credit Control Administration Apprentice COMMSAVE CREDIT UNION LTD

You would be responsible for ensuring loan repayments are paid back in line with the loan agreement policy. Often working with members in financial difficulty you ensure communication with members is fair and supportive. You must ensure that repayment decisions are made consistently and support the customer whilst protecting the credit union.

Sign in to apply

Closing date: 15 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am – 5pm, after 4-month probation 1 Saturday every 4 weeks to be worked (time-off given in the week if working on the Saturday).

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    18 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Process every loan default in line with the company's Credit Control procedures.
  • Take inbound calls for the Member Solutions team.
  • Respond to member enquiries and tasks within expected time frames 
  • Contact members in arrears and negotiate/reschedule repayments where appropriate.
  • Manage the ongoing payment plans accordingly
  • Resolving complex non-payment issues
  • Work with members to produce budget plans to understand their financial circumstances. 
  • Carry out administrative activities within the credit control team.
  • Accurately verify and store relevant documentation.
  • Direct debit set ups and management of failures.
  • Run reports to manually check all members information is correct.

The training you will be getting

  • Business administrator  Level 3 qualfification
  • 6 hours per week to study for the apprenticeship within working hours
  • OneFile
  • Remote learning
  • 121 virtual meetings with the apprenticeship trainer

What to expect at the end of your apprenticeship

Possible permanent position upon successful completion of the apprenticeship


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Our client is one of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans.




2 Summerhouse Road

Moulton Park Industrial Estate



You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Sophie Charalambous

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.