A Level 3 IT Helpdesk Apprentice is required. You will be responsible for working with and supporting the team, providing first line helpdesk support to customers. You will also accurately diagnose software and hardware faults -resolving a large proportion of client problems via remote networking and client site visits and resolving a large proportion of client problems via remote networking and client site visits.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

    £18,000 - £20,000 per annum.

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    10 Jun 2024

  • Date posted

    15 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000244545

  • Positions

    1 available

What you will do in your working day

  • Working with and supporting the team
  • Provide first line helpdesk support to customers
  • To accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits
  • Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress
  • Handle multiple assignments simultaneously
  • Implementation and provide ongoing support for SME and the Education sectors infrastructure solutions
  • In addition, you may be called upon to do other duties as demand occurs.

The training you will be getting

The base standard apprentices will follow is the Level 3 Information Communications Technician apprenticeship standard, including Functional Skills in English and maths if required.

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Delivery method and location of training to be confirmed.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Benefits:

  • You will receive excellent career development and training opportunities
  • Will be expected to gain Microsoft and VMware Certifications to further their career
  • 22 days holiday
  • Kitchen refreshments 
  • Onsite parking
  • There is a company pension

Requirements and prospects

Desired skills and personal qualities

IT skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

About the employer

Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this.

Employer

Bowker IT

Address

Whitegate

White Lund

Morecambe

LA3 3BS

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2024