Apprentice IT Administrator SORT LEGAL LIMITED

As an Apprentice IT Administrator you will contribute towards the provision of the technology infrastructure for the Group.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £16,000.00

    Up to £18,000 depending on experience

  • Working week

    Monday - Friday, 37 hours - may be varied and extended beyond the normal hours according to the business requirements.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    25 Jun 2024

  • Date posted

    15 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000244532

  • Positions

    1 available

What you will do in your working day

Working with the Infrastructure and Security Manager you will provide first line technical support for the Group’s hardware and software updating the Group’s helpdesk software accordingly.

You will learn Windows Server administration techniques and advanced troubleshooting with the aim of ultimately handling additional second line support tasks to reduce the helpdesk load for the Infrastructure and Security Manager.

PRINCIPAL ACCOUNTABILITIES

  • First line support for group hardware and software
  • Maintaining the Helpdesk (ticket updates and resolutions)
  • Basic user administration subject to training

KNOWLEDGE, SKILLS AND COMPETENCIES:

  • Good general education – GCSE in English and Maths, level 4 or above or equivalent.
  • At least a basic understanding of Windows Server Environments, Windows desktop operating systems, M365.
  • Good standard of written and oral communication
  • Good interpersonal skills
  • Desire to learn and develop a career within the IT industry.

DESIRABLE COMPETENCIES:

  • Any basic understanding of business class requirements, networking, telephony, virtualisation.

The training you will be getting

  • Level 3 Information Communication Technician qualification
  • 12-15 month course
  • Remote based training

What to expect at the end of your apprenticeship

  • Potential to progress into a full-time position within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English and Mathematics (Grade C/4) Essential

About the employer

With vast experience of providing Conveyancing solutions, our Conveyancing firm embraces the latest market leading technology, coupled with outstanding customer service.

Employer

SORT LEGAL LIMITED

Address

Burdsall House

Derby Conference Centre

London Road

DE24 8UX

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Training

Training provider

ALTHAUS DIGITAL LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Hannah Johnson

hannah@althausdigital.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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