IT Support Apprentice NODEONE LIMITED

The role is office based and located in our Swindon office. Working as part of our busy project and support team to ensure engineers are scheduled, utilisation monitored and reported on and discussion with clients to communicate updates for planned and current project activity.

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Closing date: 12 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9:00am to 5.30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    15 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

· Responsible for supporting delivery of the service desk SLAs.

· Working closely with the Engineering Manager and project coordinator ensuring the smooth running of the Service Desk and Project Coordination.

· Creation, management, and development of monthly client reports.

· Identification of trends and reporting any problems to management.

· Ensure you and the team follow incident management, problem management and change management processes.

· Responsible for software & hardware asset management.

· Dealing with customer feedback, tracking responses.

· Ability to build key relationships internal and external customer.

· From time to time you may be required to support the sales team in meetings, or by providing documents/support for their business development.

· Maintain a high level of courtesy and professionalism with customers at all times.

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Information communications technician Level 3, with training in how to:

·        Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

·        Address IT issues by prioritizing in response to customer service level agreements.

·        Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

·        Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

NodeOne combines many years of experience of building successful channel technology businesses. NodeOne's main focus is the provision of IT services, delivered through many of the leading Systems and Network Integrators across Europe. NodeOne is led by a management team with proven track records in the IT service arena and has experience of building services fit for today and tomorrow. At NodeOne we treat every client with equal importance providing support at all levels across many technology arenas.




Lydiard Fields

Great Western Way



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tom Crossland


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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