Customer Service / Administrator Apprentice LDC DECORATING CONTRACTORS LTD

LDC are looking for another member of staff to help with the admin side of the business. You will need to be competent in general computer work. Also, to be friendly, helpful and engaging with new and existing customers. You will be answering calls and taking messages, and much more. You will need good communication – both written and verbal.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday, TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000244147

  • Positions

    1 available

What you will do in your working day

  • To answer the phone and take messages
  • Upload quotes and send to customers
  • Update client records and set call backs
  • Email clients for updates or prospecting
  • Find new contacts/social media etc.
  • Updating spreadsheets
  • Booking appointments

The training you will be getting

Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter-personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.

Customer Service Specialist Level 3 (A level).

How training will be delivered is to be confirmed.

What to expect at the end of your apprenticeship

Applicant must have an interest in pursuing a career within customer service or business administration in order to be successful.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills, Team working, Note taking skills., Timekeeping and attendance, Ability to meet deadlines, Happy attitude towards work, Friendly manner, Confidence, Hard working, Honesty, Reliable

Qualifications

GCSE or equivalent Maths and English (Grade Grade 4/C) Desired

About the employer

Local painting and decorating contractors, who carry out decorating works nationally to various sectors – including NHS, Commercial and Retail. LDC has been established since 2012 and we have gained a wealth of experience whilst growing a team of high quality, professional decorators

Employer

LDC DECORATING CONTRACTORS LTD

Address

CHAMBER 2

WHITEHALL CHAMBERS

HALIFAX RD

HX3 8EN

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Training

Training provider

CALDERDALE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Madeline Oxby

madeline.oxby@calderdale.ac.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2024