IT Support Desk Analyst Apprentice (Symbol Consulting) SYMBOL CONSULTING LIMITED

Manning the support phone lines, providing first-class IT support. Dealing with retail store staff and managers and assisting them with IT/Telecoms first and second-line issues.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday Shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Logging information on Service Desk software and raising a ticket.
  • Providing updates to customers during ticket progression.
  • Providing first-class support and either taking the issue to resolution or passing it on to the 3rd line support.
  • Accurate document updating.
  • Managing and configuring the installation of software.
  • Managing 3rd party devices such as printers.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Interest in all aspects of IT, Customer focussed, Confident telephone manner, Strong customer service skills, Ability to work under pressure, Ability to meet deadlines, Drive and ambition


GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

The ability to hold a professional business conversation delivering both positive and negative news.

About the employer

At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nationwide presence. Encompassing general and specialist remote IT support, engineering, and supplier management, we aim to breathe a breath of fresh air into every engagement we are involved in and go the extra mile. We have an impressive track record with high street retail clients, who entrust Symbol with ensuring stability and continuity of operations whilst helping our stakeholders to stay abreast of market developments and be competitive. Our core values of integrity, honesty and transparency remain at the heart of everything we do, with the assistance of our great people.




12 Lower Ground Floor

York Place



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Megan Dover


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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