Apprentice Customer Service Administrator WORKFORCE SKILLS SUPPORT LTD

Currently our company is in a position of growth, and we are looking for a new administrative based team member in line with this expansion. You will be working in a team of 5 and will be provided with full training for the role. You will also benefit from our very own mascot, the office dog!

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Closing date: 11 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00 to £23,795.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Mon-Fri – 08:00 -16:30 with 30 mins for lunch.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    17 Jun 2024

  • Date posted

    12 Apr 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

• Providing excellent customer services to all clients and learners
• Managing the company's diary and coordinating all elements of the training courses to ensure successful delivery for the trainer and client/learners
• Processing bookings & certification, and responsible for updating our internal CRM system with all relevant details and ensuring that there is always an audit trail
• Responsible for raising invoices on Xero and chasing outstanding balances with existing clients
• Coordinate all administration to ensure it is compliant with our / awarding bodies standard operating procedures
• Assist and support our external assessors and analyse reports to identify where further action is required
• Responding to emails and incoming calls and action accordingly.
• To deal with any complaints or appeals in line with WSS policies and procedures, with the assistance of your line manager
• Ensure tutor centre files are kept up to date with current documentation prior to any training being delivered
• To maintain a working knowledge of CITB (Site Safety Plus, ATO), Proqual, SQS, CPCS, CSCS, NPORS, IATP (and any other relevant awarding bodies’) to understand how these relate to the working practices within the company. Full training will be provided for this
• To maintain a professional image and enhance the company’s reputation for quality and service
• Responsible for the confidential custody of company and client information, equipment and materials
• Any other duties as deemed necessary by the line manager

The training you will be getting

Level 3 Business Administration apprenticeship standard, including Functional Skills if required.

This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours. We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

Potential full-time employment, upon successful completion of apprenticeship could be offered.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, Initiative


GCSE or equivalent English (Grade A*/C - 9/4) Essential
GCSE or equivalent Maths (Grade A*/C - 9/4) Essential

About the employer

Workforce Skills Support is a nationwide training provider specialising in the construction sector. We are recognised by the leading skills certification schemes within the UK construction industry for providing excellent construction training, courses and construction qualifications.




Mansfield Business Centre

Ashfield Avenue

NG18 2AE

NG18 2AE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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